Service Sales Representative

MPSW • Phoenix, AZ

1d

About The Position

For over 45 years, MPSW has been a trusted source for engineered HVAC solutions in Arizona. We represent top-tier manufacturers and provide technical sales support for nearly every system type—backed by expert design assistance, energy analysis, and application know-how. At MPSW, we’re team-driven, service-focused, and always moving forward. If you're a self-starter who values collaboration and wants your work to make a real impact, you’ll fit right in here. The Opportunity The Service Sales Representative must be detailed and customer service oriented and have excellent organizational skills. Position requires a high level of correspondence with Service team, customers and vendors. Must be strong in Microsoft 365 applications and be able to work well with others in a fast-paced & high-volume environment.

Requirements

• Bachelor’s Degree in Engineering, Business or related field
• Minimum of 3-5 years of Service Sales experience preferably in the HVAC industry
• Excellent initiative, and interpersonal communications skills and a demonstrated ability to influence others
• Ability to prioritize, multi-task, deal with ambiguity and manage high volume projects
• Desire to grow professionally and possess an interest in establishing a career in equipment outside sales, must be people-oriented, customer service driven, sales driven and a team player
• Strong computer skills in Microsoft 365 to include Word, Excel, PowerPoint, and Outlook
• Ability to learn new skills and knowledge.
• Ability to understand concepts and complexity comfortably .
• Open to change and will try anything to find solutions .
• Able to handle uncertainty and make decisions without knowing the whole story .
• Ability to discern between tasks to determine how best to accomplish goals and organize task/people assignments to get results in a timely way.
• Ability to figure out processes and simplify them in order to maximize workflow.
• Ability to manage people and situations when conflicts arise .
• Ability to seize opportunities with the drive to complete goals .
• Ability to establish and grow relationships with customers through effective verbal and written communication .
• Dedicated to the needs of the customers, manufacturers and peers and has the patience to actively listen to all business partners.
• Able to solve problems and skillfully negotiate with a minimum of noise while managing stress .
• Demonstrates integrity and trust through appropriate directness and truthfulness .
• Ability to understand personal strengths and weaknesses, seek feedback and improve upon shortcomings .
• Ability to settle differences, compromise or reach agreement while avoiding argument and dispute .
• Ability to communicate and transfer knowledge in a precise, concise, and logical manner .
• Demonstrates professional facilitation skills and has a professional presence.

Nice To Haves

• Working knowledge of MEP consulting, architecture, design, CAD, general contracting, mechanical contracting, engineering, or construction industry a plus

Responsibilities

• Establish contact with prospects and qualify potential buyers by scheduling sales calls, following up on leads, and utilizing MPSW marketing strategies to maintain a high level of sales activity (including prospecting, first calls, proposals, budgets, etc.)
• Close sufficient sales to meet or exceed sales plan objectives
• Develop and maintain an active proposal backlog that will support achievement of sales plan objectives
• Develop estimates and proposals for projects to include equipment replacements and repairs and Preventive Maintenance (PM) agreements
• Develop a sales plan to include segmenting based on customer type, priority, and qualification of opportunities, and maintain customer visit records.
• Effectively allocate time with the goal of meeting and exceeding quota requirements.
• Assume account management responsibility (installation, training, etc.) to assure complete customer satisfaction.
• Develop technical skills to thoroughly understand the functionality of installed systems as they relate to overall building function
• Be knowledgeable of local and national codes, as well as customer-specific requirements, that drive specific system and building configurations
• Provide leadership and input to others as requested or required to assist in the accurate estimation, design, installation, start-up, commissioning, and training for Building Systems
• Communicate with external and internal stakeholders (i.e., Mechanical Equipment Sales, Controls Sales, Warehouse, Service Department, Engineers, Contractors, etc.) to ensure accurate and timely system design
• Actively participate in outside organizations associated within our Industry
• Develop and maintain sales and expense reports in a timely manner
• Data entry for proposed repairs and/or PM agreements into CRM (SalesForce, Linx, etc.)
• Booking of sold proposals and/or PM Agreements to service department including turnover meetings and discussions with Service Sales, Service Management, and/or Service Dispatchers
• Track active, expiring, and expired PM agreements and send proposals for renewal 60-90 days prior to expiration of existing contract.
• Ensure proper discussion with Customer for additional services, pricing levels, scope verification.
• Verify existing agreement performance with Service Management and Service Dispatchers.
• Performs other duties as assigned
• Flexibility to work overtime/weekends, as required

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level