Service Sales Representative

ITW•Carol Stream, IL

11h•$26 - $31

About The Position

Overview: As a Service Sales Representative, you will be responsible for fostering relationships with potential, dormant and existing customers, generating leads and opportunities, and creating value for customers through the sale or upsell of our comprehensive service solutions. The result will aid in supporting the sales and service Teams to grow equipment and aftermarket sales. This is achieved by contacting customers and actively promoting our service and equipment solutions through phone call campaigns, emails, e-blasts and other department organized initiatives and campaigns. This role drives revenue for the organization while achieving established targets. You will play a critical role in expanding the customer base, driving revenue through equipment, spare parts and services, and strengthening long-term client relationships.

Requirements

A proactive, highly driven self-starter who enjoys building customer relationships, uncovering new opportunities and demonstrates strong communication, sales acumen, and organizational skills.
A role model of Loma’s behaviors (Hands-on, One Team, Positive Mindset, delivering on our Commitments, Taking the initiative)
Must be comfortable with cold calling and following up with potential customers and arranging sales calls.
Excellent telephone manners.
Able to understand and communicates the company’s value proposition.
Sowing an understanding of industrial capital equipment solutions to effectively communicate the Loma Systems product and services offerings
Relevant experience in business development, account development, lead generation, sales, or similar role.
Proven track record of meeting/exceeding sales targets.
Excellent verbal and written communication skills; confident with both internal and external individuals at all levels.
Strong negotiation and presentation skills.
Strong attention to detail and organizational skills.
Proficiency in Microsoft Office Applications and CRM databases (preferably, Microsoft Dynamics 365).
Ability to be flexible and adaptable (willing to experiment with different approaches to determine what works best for the organization and potential customers).
Must be able to occasionally travel (up to 25%) to customer sites and events as needed

Responsibilities

Drive growth in service agreement contract sales by upgrading existing customers to higher tiered agreements and converting non-contract customers to contracts.
Maintaining strong relationships with key clients, prospects, and stakeholders to ensure high customer satisfaction.
Promote and proactively sell aftermarket products such as spare part kits, training programs, TRACS monitoring software, and production support time to maximize customer value to potential, dormant and existing customers.
Meeting or exceeding targets.
Generate equipment leads through technical consultative approach and via proactive outbound communication and support the sales team with quotations when required.
Collaborate closely with service, sales, marketing and support teams to ensure a seamless customer experience, nurture the sales funnel and increase lead generation and qualification.
Manage and maintain the CRM and Lead Management System and report on sales leads, new and existing account opportunities and other reports as required.
Identify and develop new aftermarket business opportunities within existing and new customer accounts.
Act as the primary point of contact for aftermarket inquiries and support.
Support customers through the full lifecycle: post-sale, warranty, service agreements, etc.
Conduct market analysis and competitor benchmarking to identify trends and opportunities.
Developing strategies for market penetration in underperforming or untapped regions.
Leverage historical data, sales tools, and market analysis to identify potential targets.
Gather customer feedback and relay insights to product development, marketing, sales, and/or service teams