Service Response Center Switchboard Operator, Part Time

American Addiction Centers • Winston-Salem, NC

1d • $20 - $31

About The Position

Bring your customer‑focused mindset to a dynamic healthcare environment where every call makes a difference. As part of our 24/7 Service Response Center, you will support patients, clinical teams, and hospital operations across multiple campuses. If you thrive in fast‑paced settings, communicate with calm professionalism, and enjoy being the go‑to problem solver, this role offers the opportunity to shine.

Requirements

• High school diploma or GED.
• Two years of direct consumer service experience with proven ability to resolve issues under stressful conditions.
• Clear, calm, professional telephone voice.
• Excellent interpersonal and customer service abilities.
• Basic computer competency with the ability to navigate multiple software systems simultaneously.
• Ability to accurately document interactions and access needed information efficiently.
• Minimum typing speed of 45 wpm.

Nice To Haves

• Experience handling a high volume of calls in a demanding environment preferred.
• Previous experience in a medical or healthcare setting preferred.

Responsibilities

• Provide exceptional customer service by answering incoming calls with courtesy, professionalism, and efficiency; proactively identify caller needs and resolve concerns.
• Deliver after‑hours answering services for internal clinics by gathering accurate information and paging on‑call physicians according to established guidelines.
• Remain knowledgeable about changes across all Health System campuses—including Main, Lexington, Davie, and West—and maintain an up‑to‑date switchboard database of phone and pager numbers.
• Update and manage on‑call schedules; work with clinical departments to resolve discrepancies or missing information.
• Assist Pathology after hours by serving as a neutral witness in sensitive discussions with family members regarding autopsy decisions; record conversations and deliver documentation to Security per policy.
• Receive, document, and dispatch a wide range of service requests related to Patient Transport, Linen, Housekeeping, Engineering, and Clinical Equipment.
• Monitor service request activity and escalate unresolved issues to department management following SRC guidelines.
• Perform other related duties as assigned.

Benefits

• Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
• Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED