Service Resource Scheduler

Liberty Systems•Waukesha, WI

23h

About The Position

Ready to advance your administrative career and play a vital part in a local business's success? Step up with Liberty Systems in Waukesha, WI, as a full-time Service Resource Scheduler! This role pays a competitive hourly wage (based on experience) and offers a steady Monday to Friday schedule. If you thrive in flexible, fast-paced environments where no two days are the same, you could be the perfect fit! WHAT DRIVES US: Since 2004, we have transformed how industries access and utilize air and nitrogen systems, going beyond simply selling nitrogen generators to engineering reliable, efficient solutions tailored to each customer's unique needs. Our ISO 9001:2015 certification reflects our unwavering commitment to quality and innovation, while our collaborative, team-oriented environment ensures every employee has the opportunity to contribute, grow, and succeed. Join us to enjoy generous benefits, tackle real-world challenges, and be part of a company that is dedicated to achieving lasting success for both our clients and our team members. With you as our Service Resource Scheduler, our techs can make the most of their workdays, and our customers can receive the amazing care they deserve! Join our administrative team using our short initial application. Must have the ability to pass a background check and drug screening test.

Requirements

3+ years of experience using an ERP
CRM dispatching experience
HVAC experience/knowledge
Comfort working in ERP, CRM, and/or field service systems
Ability to follow defined processes while adapting to daily changes
Clear and effective communication skills
Organizational skills and attention to detail
Customer service mindset

Nice To Haves

Our ideal Service Resource Scheduler has a bachelor's degree, but it's not required.

Responsibilities

Service Coordination - you'll schedule HVAC service appointments and follow our guidelines to strategically dispatch technicians to jobs. You'll update schedules to match changing priorities and availability and escalate issues to the manager as needed.
Work Order Support - you'll help start projects off on the right foot by reviewing incoming orders before scheduling, making sure all information is accurate and complete, and coordinating the necessary materials and documents before dispatch. Attentive to detail, you'll monitor orders in our ERP/FSM systems and track returns as directed.
Technician Support - you'll stay in contact with techs throughout the day, providing them with job details and updates to keep the workday smooth and efficient.
Customer Communication - always polite and professional, you'll speak with customers about service appointments, inform them of any scheduling changes, answer questions, address concerns, and relay feedback to the manager.
Administrative Support - you'll complete accurate data entry, help track service metrics, assist with audits, and notify managers about recurring scheduling or data issues.