Service Request Specialist

DMI • Sharonville, OH

1d

About The Position

DMI (Digital Management, LLC.) is looking for a Service Request Specialist. We are looking for a highly organized and efficient person to provide end user support for our managed services operation. The successful candidate will submit requests to vendors & resolve tickets. When necessary, the Service Request Specialist will cross-train and participate in other responsibilities of the Contact Center team.

Requirements

• High school diploma or the equivalent.
• Prefer 1-2 years of experience working for a mobile carrier such as Verizon, AT&T, T-Mobile, & Sprint.
• Ability to work independently without relying on significant management oversight.
• Proficiency to use Microsoft Office products.
• Proficiency in typing, expected minimum of 40 words per minute.
• Regular and reliable attendance.
• Ability to work overtime to complete projects as needed.
• Strong attention to detail and organizational skills.
• Multitasking skills and ability to keep up in a fast-paced work environment.
• The ability to utilize critical thinking to complete tasks.
• Ability to secure public trust security clearance
• Must be a U.S. Citizen

Nice To Haves

• Experience working for a mobile carrier or equivalent preferred.

Responsibilities

• Submit MACD requests (moves, adds, changes, and disconnects).
• Submit vendors orders to request equipment on behalf of DMI customers.
• Update systems assets.
• Assist with activation of mobile phones.
• Monitor vendor responses to resolve tickets.
• Oversee the organization of our ServiceNow ticketing system.
• Assist other teams with overflow work.

Benefits

• Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED