Title Service Representative II

Amynta Agency•Hunt Valley, MD

5d•$18

About The Position

We’re thrilled that you are interested in joining us here at the Amynta Group! We’re thrilled that you are interested in joining PDP Group, an Amynta Group company. We are currently hiring for the position of Title Service Representative (Administrative/Customer Service) at our Hunt Valley, MD location. The compensation for this position is $17.50 per hour, with possible opportunities for overtime. The Company offers a comprehensive and competitive benefits package, including medical, dental, and vision insurance, 401(k) participation, paid time off, and holiday pay. Full time position with several available shifts. Apply now! Position Posted 12/17/2025 We’re thrilled that you are interested in joining PDP Group, an Amynta Group company. We are currently hiring for the position of Title Service Representative (Administrative/Customer Service) at our Hunt Valley, MD location. The compensation for this position is $17.50 per hour, with possible opportunities for overtime. The Title Service Representative (Administrative/Customer Service) is responsible for conducting effective follow-up for motor vehicle titles. This includes communication with customers, clients, motor vehicle dealers, and motor vehicle agency personnel. Repossessions: Processes customer service requests and repossession requests. Responsible for handling calls from DMV's, dealers, and auctions. CRM: Processes requests received through the client portal, as well as email requests. Responsible for handling incoming calls from customers, DMVs, or the agents of the client.

Requirements

HS Diploma or General Education Degree. (GED).
2-4 years' experience. (administrative)
Strong attention to detail, is dependable and follows through.
Experience with Microsoft Excel and Microsoft Word.
Strong work ethic.
Previous customer service experience.
Strong interpersonal skills and ability to work well with people throughout the organization.
Willingness to maintain a professional appearance and provide a positive company image.
Ability to meet expected production guidelines.

Nice To Haves

DMV or car dealership or title experience a plus.

Responsibilities

Processes repossession applications and affidavits and ships applications to the DMV or Tag Agent to obtain a repossession title.
Send customers and dealers Release of Liens, copy of titles and contracts via Fed Ex, fax or e-mail.
Reassigns title to new dealer and adds to dealer shipment.
Calls to DMV's and dealers.
Handle incoming call volumes.
Process reporting for client needs.
Handle complex and escalated account issues.