Service Representative II - Wire Transfer
About The Position
This position is responsible for performing all daily functions associated with a Wire Transfer Operations and assisting others regarding inquiries and problem resolution. This position is considered at the intermediate or journey person role. Incumbent is expected to perform routine and less complex non-routine duties of the job. Exercises independent judgment in resolving issues. Performs duties of a highly complex nature, including statistical reporting and reconciliation. Maintains focus on customer service and proof of area workflow.
Requirements
- 2-4 years of related experience.
- Knowledge of banking operations.
- Ability to exchange information clearly and concisely and to present ideas, report facts and other information.
- Ability to manage own workflow and resolve questions and problems with supervisor.
- Good communication and organizational skills.
- Basic knowledge of PC skills.
- Ability to add, subtract, multiply and divide monetary units and to perform arithmetic operations with the use of a calculator.
- Ability to work scheduled hours.
Responsibilities
- Performs all tasks related to processing incoming and outgoing wire transfers, which is inclusive of monitoring and processing queues such as repair, exception, callback verifications etc. Review and release wires from the OFAC queues according to the established guidelines. Complete daily all file maintenance duties and daily proof.
- Assist with responding and resolving customer concerns for Branches and departments.
- Is responsible for providing assistance to customers and/or other agencies as required by the assigned position. Customers and/or agencies include, but are not limited to Online Cash Management Clients, Correspondent Banks, Wire Transfer Vendor and Federal Reserve. Service and assistance are provided in a professional, timely and accurate manner.
- Follows all department guidelines inclusive of policies and procedures in order to complete duties in an effective and efficient manner. Stays alert to recommendations in order to enhance departmental effectiveness overall.
- Assists others as directed to accomplish departmental objectives.
- Participates in training and development programs as requested or required.
- Works on special projects as assigned
Benefits
- Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank's Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan.
- In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance.
- Company sponsored Tuition Disbursement and Loan Repayment programs are also available.
- Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Management of Companies and Enterprises
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
