Service Repair Coordinator

Sweetwater Sound • Fort Wayne, IN

2d • Onsite

About The Position

Sweetwater, the nation’s #1 online retailer of pro audio & musical instruments, is seeking a Service Repair Coordinator who will be responsible for assisting with service repair administrative duties and will also assist in other areas indirectly related to customer repair traffic. This role is the liaison between Sweetwater customers and Service, and as the face of the Sweetwater Service Department, must understand what it means to provide the "Sweetwater Difference" with every customer interaction.

We function best as a unified team, so relocation to our state-of-the-art campus in Fort Wayne, IN is required. Interested and qualified candidates, please apply. We look forward to exploring your #FullTimeDream with Sweetwater!
Sweetwater’s culture is built upon celebrating the creative creation of music, which unifies people from all walks of life. Our individual differences make Sweetwater stronger as a company and a better place to work as we respect, learn, and grow from each team member’s unique perspective and experience. We have welcomed thousands of employees and their families from all over the world, and we invite you to discover why we consider a career at Sweetwater the full-time dream.

Requirements

• Basic General knowledge of the gear that we sell and service: PA systems, keyboards, amplifiers, stage gear, etc
• Willingness to perform other service-related administrative duties
• Understanding of how spreadsheets work to generate reports

Responsibilities

• Investigating and replying to internal and external repair status inquiries by relaying repair information back to customers.
• Providing estimates to customers as provided by in-house technicians.
• Following up with manufacturers regarding delays with parts orders.
• Contacting customers to process payment and outbound shipping of completed repairs.
• Any other Service Department repair related duties.
• Coordinating repairs bound for manufacturer service centers by acting as a liaison between manufacturer and customer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed