Service Reliability Engineer

OpenEye•Liberty Lake, WA

6d•Hybrid

About The Position

As a Service Reliability Engineer (SRE) at OpenEye, you will play a hands-on role in elevating the reliability, quality, and consistency of our software and release processes. Embedded within the DevOps team and partnering closely with the Service Reliability Manager, you’ll engineer and implement initiatives that ensure stable releases and exceptional customer experience from validation, to deployment, through post-release performance. As SRE you will be responsible for maintaining system reliability, automating operations, and monitoring key metrics and service-level indicators. You’ll participate in incident response and root cause analysis, while collaborating with development and DevOps teams to enhance observability and tooling. Alongside shared responsibility for CI/CD health and service-level objectives, you’ll work closely with QA, engineering, and product teams to champion quality throughout the entire software lifecycle. Your contributions will span both strategic and tactical domains, blending hands-on technical execution with a strong, customer-focused mindset.

Requirements

1-5 years related experience and/or training
Technical proficiency in cloud environments (AWS preferred), CI/CD technologies, infrastructure automation, and monitoring tools
Experience in a scripting language and/or C# and/or Java and/or C++ development language
Solid understanding of development practices and TCP/IP network protocols
Experience with service monitoring tools (e.g. Coralogix, Datadog, Prometheus, or Grafana)
Familiarity with Agile methodologies and project management tools (e.g. Jira)
Ability to quickly learn new technologies and practices
Excellent critical thinking and problem-solving skills
Strong quality ethic and test-first attitude
Great communication and teamwork skills

Responsibilities

Engineer and implement solutions that increase system integrity, scalability, security, and reliability.
Monitor, analyze, and improve system metrics, proactively driving service improvements and customer experience.
Implement, operate, and continuously improve monitoring, alerting, and observability systems.
Participate in incident response, postmortems, and release health processes; develop tools and dashboards to minimize recurrence.
Partner with the Service Reliability Manager and cross-functional teams to plan and deliver strategic reliability and quality initiatives.
Define, measure, and improve service-level indicators (SLIs) and objectives (SLOs) for platform reliability.
Identify trends and risks in system performance, stability, and customer satisfaction; engineer proactive solutions.
Champion operational excellence, reliability, and quality throughout the software development and deployment lifecycle.
Advocate for the customer experience, ensuring all operational and engineering efforts support end-user satisfaction and robust performance.
Collaborate with DevOps Engineers on CI/CD pipeline optimization, environment maintenance, automation, and troubleshooting.
Participate in capacity planning and performance tuning.

Benefits

Employees are eligible to purchase company stock at a discounted rate
Collaborative, fun, creative culture where idea sharing is encouraged
Casual dress (Jeans are welcome!)
Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.
Up to $5,000 annual company match for 401k
Company paid short-term/long-term disability, AD&D and life insurance
Paid maternity and paternity leave
15 Days of Paid Vacation accrued per year (increases after year 3)
7 Paid Sick/Wellness days per year
9 Paid Holidays per year
This position is eligible for a flexible hybrid work schedule
Educational Assistance Program covering non-degree support, undergraduate and graduate degrees
Employee Equipment Program – Free Alarm.com system for your home!