Working at Freudenberg: We will wow your world! Responsibilities: Leads Latent/Root Cause Analysis for reliability incidents. And when applicable, leads warranty response efforts for technical scope. Responsible for analyzing reliability data to provide feedback to counterparts in TSS, Design, Product Management, Production, Supply Chain, and R&D, so as to increase the reliability of the products offered by EagleBurgmann. Responsible for evaluating failed seals as needed and providing a detailed failure analysis with application recommendations in a Seal Failure Report. Evaluates application information for the purpose of reviewing requested changes or substitutions to the current seal design to minimize safety concerns. Makes recommendations for seal types, materials and sealing systems. Troubleshoots products and systems when required. Documents findings & recommendations in a report. Aid in the field with troubleshooting of seal installation and performance issues when necessary. Works closely with service, design and manufacturing staff for the timely execution of repairs. Assists in the promotion, selling and servicing of our products in the USA territory, consistent with the objectives of the company and the needs of the customer. Supports key target continuous improvement projects and ensures their alignment with core strategic goals. Assist in developing and maintaining sales tools including surveys, reference lists, status updates, presentations, standard proposals, and technical guidelines. Reviews of drawings and product operation & maintenance manuals when needed. Provides customer presentations and product training, as well on site if required Participates in development projects for new products and as well provides input for application engineering tool development