Service Receptionist - BMW of Pembroke Pines

Holman Automotive•Pembroke Pines, FL

54d•$20 - $23

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. BMW of Pembroke Pines is seeking a Receptionist to join our team. The Receptionist will support the Service departments by providing exceptional customer service, managing incoming calls, answering basic inquiries, and following up with customers regarding service or sales.

Requirements

Minimum 1 year of relevant experience in customer service, front desk, or administrative roles.
Strong communication skills and a professional appearance.
Friendly and engaging demeanor-able to project a smile in person and over the phone.
Ability to listen carefully and retain information accurately.
Excellent interpersonal skills, both in person and on the phone.
Team-oriented, flexible, and able to multitask effectively.

Responsibilities

Serve as the first point of contact for visiting customers.
Answer incoming calls promptly, screen them, and forward as appropriate.
Greet employees, clients, and visitors, ensuring proper check-in procedures are followed.
Deliver excellent customer service by embodying our mission and values.
Engage with customers to understand their automotive needs.
Direct customers to the appropriate department: sales, service, or parts.
Maintain a consistent, high level of premium-brand customer service-aim to WOW every customer!
Use professional telephone etiquette and communication techniques.
Provide basic information to callers with general inquiries.
Make follow-up calls related to Service department functions.
Assist management with clerical tasks as needed.
Ensure compliance with data protection policies.
Support departmental projects and perform general administrative duties without disrupting call flow.
Perform other duties and special projects as assigned.