Service Receptionist/Appointment Coordinator

Century Ford Mt Airy•Mount Airy, MD

1d•$17

About The Position

Century Ford Mt Airy is seeking a friendly and dynamic Service Receptionist/Appointment Coordinator to join our team in Mount Airy, MD. As the first point of contact for our customers, you will play a key role in answering inquiries, scheduling appointments, assisting with car service questions, and managing customer complaints to ensure a superior customer experience. Century Ford Mt Airy is committed to providing outstanding service and equal employment opportunities. Our policy is to offer equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital or veteran status.

Requirements

Previous experience in customer service and retail environment
Ability to work in a fast-paced environment with multiple concurrent tasks
Strong verbal and written communication skills
Analytical thinker with strong problem-solving skills
Ability to establish and maintain positive relationships with customers and colleagues
Solid proficiency in computers for data entry and order processing
Knowledge of service system is an advantage

Nice To Haves

Dealership experience and CDK operating system experience preferred, but not required.

Responsibilities

Greet customers, answer inquiries and assist them with their vehicle service needs over the phone
Make appointment service schedules; maintain and update customer information
Maintain accurate records of service jobs and customer complaints
Provide superior customer service ensuring customer’s satisfaction and build customer loyalty
Work with technicians and service advisors to coordinate appointments, repair times, and customer follow ups
Maintain overall neatness of service reception area and ensure necessary supplies are always available
Assist in scheduling of shuttle services