Service Quality & Operational Excellence Director - Superior Completion Services

Superior Energy Services Careers•Houston, TX

About The Position

Superior Completion Services, a Superior Energy Services Company, has the technology, resources, and experience to deliver effective well-completion services in any downhole condition. As a global provider of best-in-class conventional, unconventional, intelligent, and sand control tools, Superior Energy provides field-proven state-of-the-art technology that reduces risk, increases completion efficiencies, and maximizes production on land, shelf, Deepwater, and Ultra-Deepwater arenas. Superior Completion Services is excited to be seeking a Director of Service Quality & Operational Excellence for our Completion Office in Houston, TX. The Director of Service Quality & Operational Excellence is a transformational leader who champions continuous improvement, worldâclass service quality, and operational excellence across Superior Completion Services. This role plays a critical part in shaping how we operate, driving innovative strategies that elevate safety, reliability, customer experience, and performance at every level of the organization. By translating vision into action, the Director ensures bestâinâclass service delivery, optimizes operational efficiency, and unlocks sustainable profitability, reinforcing Superior’s reputation as a trusted leader in downhole completion services.

Requirements

Bachelor's degree in Engineering, Business, or related technical discipline required
Minimum of 10 years’ experience in the oil & gas industry, preferably in downhole completions, with at least 5 years in a senior leadership or quality management role.
Proven track record leading service quality, operations, or continuous improvement functions in a fast-paced and technically demanding environment.
Strong knowledge of downhole completion tools and systems , including packers, single-trip systems, valves, and well screens.
Deep understanding of quality management systems (e.g., ISO 9001), and process control.
Proficient in data analytics, KPI tracking, and performance management tools.
Skilled in RCA, failure analysis, risk assessment, and CAPA methodologies.

Nice To Haves

Master’s degree or MBA preferred.
ERP and field service systems experience preferred (e.g., SAP, Oracle, or similar platforms).

Responsibilities

Lead the development and deployment of service quality standards , ensuring alignment with operational goals and customer expectations.
Define, implement, and continuously improve operational excellence strategies , including process standardization and KPI alignment.
Oversee global quality assurance and quality control (QA/QC) programs across field service and shop operations.
Collaborate crossâfunctionally with Engineering, Product Line Management, Sales, and HSE to embed quality and performance standards throughout service delivery.
Monitor and audit field performance, leading root cause analyses and corrective actions to close quality gaps and drive sustained improvement.
Proficient with the Microsoft Suite (e.g. Word, Excel, PowerPoint, etc.)
Proficient with D365 System