Service Project Manager

Munters

12d•Remote

About The Position

Provides effective leadership, supervision and delivery of projects within the field service, operations and manufacturing functions in close cooperation with the project owner. Is responsible for the successful delivery of all work elements, ensuring compliance with the project specifications and ensuring that the project is delivered on time, to budget and according to quality requirements. Serves as backup support for the Technical Specialist as well as providing field technician service support including but not limited to startup, commissioning and IST support when required. Understand that service's major role is one of instant response to customers' needs and focus as part of a team to always make us available to our customers' needs, urgent or otherwise.

Requirements

Engineering Knowledge - Exhibits and applies wide engineering knowledge in own area of responsibility and working knowledge of other engineering disciplines to provide required support. Leverages this knowledge to meet and exceed industry standards.
Technical Standards - Ensures organizational adherence to engineering standards, establishing and monitoring work against safety procedures and assessing processes and projects as required.
Displays an excellent understanding of engineering standards to analyze the cost, time and quality of projects and initiatives.
Safety, Health & Environment - Exhibits knowledge and skills in implementing safety management and responding to emergencies. Applies in-depth knowledge of safe working practice and systems to monitor strict compliance.
Documentation & Record Management - Demonstrates proficiency in process documentation, handling and retrieval of data to make valid manuals available across the organization.
Strong Communications/Interpersonal Skills
Self-Motivated and Driven
Detailed Oriented with strong organizational skills.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong Computer Skills including (Microsoft Word and Excel)
BA/BS in Project Management, Construction Management, Engineering, or related field. An equivalent combination of education, training, and experience may be qualifying.
10+ years' experience in management of multi-million-dollar projects specific to HVAC equipment and installation preferred.

Responsibilities

Serves as the primary contact during the warranty phase of projects that have completed Munters field service activities through substantial completion (typically defined as level 3, 4 & 5) and have been handed over to the owner / customer.
Guides and oversees systemic level site issues (with support of job specific Project Manager)
Gains a comprehension of customer warranty issues through communication and interfacing with the customer, Munters Service Technicians and Munters Project Managers. With this knowledge, creates and executes warranty support plans while staying within the boundaries of Munters warranty requirements.
Effectively communicates relevant service project information to management.
Prepares contractual claims including extensions of time, prolongation cost, acceleration cost and all other contractual claims in support of field service projects.
Develops and delivers progress reports, proposals, requirements documentation as needed for service project support. This could include revising original IOM's, Equipment Maintenance Checklists, etc.
Proficient in project schedule management.
Manages day-to-day aspects of all assigned projects.
Manages day-to-day client interactions.
Provides timely response to all warranty / project support requests.
Resolve and/or escalate issues in a timely fashion.
Understands how to communicate difficult/sensitive information tactfully.
Understands basic revenue models, P/L, and cost-to-completion projections.
Understands pricing model and billing procedures.
Follows-up with clients, when necessary, regarding unpaid invoices.
Ensures service project legal documents are completed and signed on a timely basis.
Ensures service project documents are complete, current, and stored appropriately.
Follows through and reviews project scope to ensure cost and profitability are being met.
Keeps track of lessons learned and shares those lessons with management.
After hours Technical Support Hotline (part of the 24/7 on call rotation)
Travels as needed in support of projects.