Service Project Manager

ATS Automation•Rolling Meadows, IL

2d•$95,000 - $135,000

About The Position

The Service Project Manager is responsibility for managing service projects through to a successful completion. Lead or assist in the planning and execution of service projects for current and new assets within customer’s facilities. Meet project commitments on-time, on-budget and without deviation to target; ensuring we exceed customer’s expectations and guarantee repeat business.

Requirements

College courses in mechanical engineering, technology, or equivalent experience.
Greater than three (3) years of automation experience.
Proficiency in 2D AutoCAD, 3D Solid Works and Microsoft Office, e.g. Word, and Excel.
Able to use inspection and measuring tools such as scales, calipers, micrometers, multi-meters, dB meters, etc.
Excellent verbal and written communication skills, attention to detail, customer service and interpersonal skills.
Strong multi-tasking, time management skills, while being resourceful and independent.
Able to influence others without authority.

Responsibilities

Lead the planning and execution of service projects to meet the scope, based on user requirements, schedule and budget objectives.
Define the service project missions, goals, tasks, and resource requirements.
Serve as primary interface with customers, sales, engineering, operations and field technical team in order to identify and resolve technical, schedule and financial issues.
Prepare progress reports, schedule updates, project reviews and performance reports to the Director and customers as required
Develop risk mitigation to prevent overruns to budget and schedule.
Manage changes in project scope, identify potential problems and prepare contingency plans
Integrate actual financial data and update forecasts on all active projects to completion on a weekly basis.
Resolve conflicts within and between service projects or functional areas.
Facilitate successful on-site execution of service projects in conjunction with Life Science division’s service resources, division’s operations team and regional network.
Utilize established methods to monitor project progress and intervene with corrective solutions when necessary.
Facilitate incoming troubleshooting requests, document in the customer relationship management (CRM) system and follow through to successful resolution.
Provide technical feedback to engineering on machine performance and reliability (i.e. ‘closing the loop’ from the field).
Manage the continuous improvements customer calls to review system performance, update open issues, and document and execute on agreed actions.
Leverage the CRM, enterprise resource planning (ERP) and other technologies to maximize the divisional capabilities.
Follow a defined, agreed upon project management methodology.
Present oral and written reports defining plans, problems, and resolutions to appropriate levels of Service.
Contribute to the development and maintenance of Company standards.
Set and maintain departmental goals in keeping with company objectives.
Make recommendations for quality and cost improvements.
Adhere to all International Standardization Organization (ISO) procedures, forms and work instructions as well as department procedures.
Support Service request ticket management to successful closure
Some off-hour availability may be required.
Must possess a valid passport (or be able to obtain one) for periodic travel outside of the United States.
Comply with all Company policies.
Full compliance to the terms and conditions within the employee signed work from home policy
Other duties as assigned.

Benefits

Annual Performance-Based Incentive Bonus
Comprehensive benefits (Including health, dental vision and employee assistance program)
Employee Stock Purchase Plan Eligibility
401k with employer match
Tuition reimbursement
Wellness reimbursement
Paid time off
Annual paid volunteer day off
Fully climate-controlled environment
Professional growth opportunities