Service Program Manager IS

Electrical Reliability Services•Westerville, OH

About The Position

In partnership with the assigned internal customer(s) group, the Program Manager Integration, is responsible for the successful planning, development, and execution of continuous improvement programs within Vertiv Infrastructure solutions group. The Program Manager Integration will provide oversight on all continuous improvement projects and the standardization of business as usual (BAU) processes within assigned functional departments. The individual will play an active role within assigned customer(s) group in capturing, duplicating, and internalizing the best practices across assigned customer(s) group. He/she/they will further develop Lean capabilities of management and employees, to create sustainable models to drive daily problem solving and continuous improvement. This individual should be prepared to lead and coach leaders to integrate operations/functions end to end and drive KPI improvement.

Requirements

Bachelor's Degree or equivalent of 5 plus years' experience
5 years or more of hands-on experience in the application of production system methods and way of thinking
Ability to coach, teach and lead leaders to develop continuous improvement strategies, influence decision making, and drive continuous improvement initiatives within the plant operations and functions.
Hands-on experience in the application of Lean/Six Sigma methods and way of thinking.
Strong leadership, organizational, project management and inter-personal skills.
Excellent oral and written communication skills in local language and English.
Strong analytical skills, including the use of statistical modeling techniques, root cause analysis and other tools and methods typically deployed to drive operational improvements.
Ability to influence and lead in a matrix organization to drive accountably and execution of VOS mindset and activities.

Nice To Haves

Master's Degree preferred.
Six Sigma / Lean certifications, preferred.

Responsibilities

Drive implementation of the GBS system and align processes for the Infrastructure Solutions business
Accountable for the administration and execution of continuous improvement related policies and procedures.
Decisions have a direct impact on functional operations and customers.
Frequently interacts with subordinates, customers, and peer groups at various management levels. Interactions normally involve information exchange and basic problem resolution.
Ability to lead change initiatives and drive process excellence.
Leads/Accountable for Infrastructure Solutions continuous improvement communications, education and training.
Leads functional analysis including baseline of core business processes and financial analysis and continuous measurement and improvement.
Partner with the Regional Infrastructure Solutions leader to develop and deploy continuous improvement strategy.
Right hand resource person to assigned function leader.
Work with assigned function leader to define/set appropriate targets for improvement and measure progress to targets.