Service Production Manager - Repair

NVIDIA • Dallas, TX

1d

About The Position

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world!

Requirements

• Bachelor's degree or above (or equivalent experience)
• 12+ years of hands-on experience in operations and execution of technology-related products, optimizing the triple constraints of cost, quality and delivery
• 5+ years working experience as a project manager in product development, NPI, or related engineering fields
• 10+ years validated experience working in reverse logistics, including operations, logistics, and preferably repair involving both in-country and international sites and teams
• Demonstrated excellence in running cross-functional relationships, e.g., suppliers, factories, and operations.
• Strong background of factory performance in OEM Servers, PCBA or other related operations including SMT, system integration, and test etc.
• Ability to travel to US factories (5-10%)

Responsibilities

• Serve as a liaison between Contract Manufacturing/Repair partners, and NVIDIA teams – Engineering, Quality, Procurement, Logistics, Planning and Finance
• Handle technical areas of repair process such as – finished goods Quality, yield management, Engineering Change Order Management, Approved Vendor List management and capacity utilization management.
• Be a champion of repair efficiency leading to the best quality repair output with continuous improvement
• Establish and maintain Service Level Agreements with Service Operations partners, critical metrics to supervise performance, and lead Operations Reviews.
• Proactively resolve roadblocks, implement business processes and systems to improve refurbishment operations, manage capacity, inventory control at repair sites and coordinate with cross-functional support teams to meet delivery commitments and business requirements.
• Collaborate with engineering and quality teams to implement required repair processes and compliance audits.
• Collaborate with Planning and Procurement to ensure supply chain readiness for new service offerings and ongoing build plan at CRMs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager