Service Product Marketing Manager
About The Position
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Group/Division The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Requirements
- Understand the Semiconductor business and our customer’s environment.
- Understand KLA’s products and service operations environment and data infrastructure.
- Interact across a matrix of departments and management while balancing conflict that arises.
- Sustain progress towards mid-term goals, despite significant internal and external obstacles
- Strong communication skills and ability to conduct effective presentations under pressure, at customer sites or internally.
- Collaborative, but firm, demeanor especially in direct customer situations.
- Product management, product marketing, or service management experience
- Demonstrated cross-functional team leadership, at both the strategic and tactical levels.
- Thrive in a fast-paced, high energy environment
- Critical thinker, with strong analytic skills
- Well-organized, close attention to detail, able to plan work
- Outgoing, enthusiastic, with ability to work in a team environment
- Doctorate (Academic) Degree and related work experience of 3 years; Master's Level Degree and related work experience of 6 years; Bachelor's Level Degree and related work experience of 8 years
Nice To Haves
- Prefer Master's Level Degree in technical field and 10 years of experience in a related field
Benefits
- medical, dental, vision, life, and other voluntary benefits
- 401(K) including company matching
- employee stock purchase program (ESPP)
- student debt assistance
- tuition reimbursement program
- development and career growth opportunities and programs
- financial planning benefits
- wellness benefits including an employee assistance program (EAP)
- paid time off and paid company holidays
- family care and bonding leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
