Service Product Manager - Vice President

JPMorgan Chase • Columbus, OH

100d

About The Position

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Delivery Manager in the Service Product Group (SPG), you will work to enhance and optimize the delivery of products to customers, creating solutions and efficiencies for successful implementations in an organized and accelerated manner. You will develop program execution, collaborate with various departments, and improve communication throughout the program's lifecycle. You will lead complex, multi-disciplinary projects from start to finish, coordinating with stakeholders to plan requirements, manage schedules, identify risks, and communicate with cross-functional partners across different offices, time zones, and hemispheres, ensuring all players are updated on progress and deadlines. This position offers a unique opportunity to lead and shape the delivery process of our products. Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Requirements

• 12+ years of experience in Product Management or 8+ years equivalent in relevant domain area.
• Demonstrated ability to execute operational management and change readiness activities.
• Contribute to the organizations long term strategy by developing frameworks and conducting delivery analysis to improve processes.
• Coordinate SPG internal initiatives and programs, including project planning execution, and performance tracking.
• Analyze portfolio project data and controls, ensuring data quality and integration with relevant tools.
• Develop and deliver compelling presentations to audiences (cross-Functional teams, executives).
• Support objectives and key results (OKR) planning, tracking and reporting on key performance indicators (KPIs).
• Experience in product or platform-wide release management, in addition to deployment processes and strategies.

Nice To Haves

• Bachelor's degree in relevant field or equivalent work experience.
• Proficient knowledge of the product development life cycle, design, and data analytics.
• Excellent interpersonal skills and ability to take ownership of deliverables and self-motivated.
• Demonstrate high level of personal initiative, good work ethic, achieving challenging plans for the future, and ability to manage multiple tasks simultaneously.
• Dependency Management Experience and Release Management Process.
• Service Now experience.
• PMP, CSM or similar certificate.

Responsibilities

• Lead end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting.
• Lead the completion of change management activities across functional partners and ensure adherence to the firm's risk, controls, compliance, and regulatory requirements.
• Manage timelines and dependencies effectively while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.
• Lead product delivery processes including facilitating decision-making regarding the viability of the product and drive implementation forward.
• Develop comprehensive project timelines, utilizing forecasting techniques to improve on-time product delivery and monitor scope while partnering with Production Owners to maintain Program roadmap.
• Collaborate with cross-functional teams and stakeholders to align product plans for the future and milestones and align sprint deliverables with program milestones.
• Utilize project management and product management tools, including Jira, Advanced Roadmaps, Jira Align, and Monday to plan, execute, and track progress.
• Act as a central point of contact for product status, updates and issue resolution.
• Prepare and deliver high-quality presentations to communicate overall program status, challenges, and strategies to stakeholders and executive leadership.
• Handle release management administrative activities for product delivery.

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities