Service Processor

Epredia•Kalamazoo, MI

1d•$20 - $27•Hybrid

About The Position

Be a part of a global team where what we do matters! At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding – both personally and professionally – because what we do matters. We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation. People – We win as a team. Customer – We deliver customer-centric solutions. Continuous Learning – We learn and always aim to be better. Innovation – We innovate every day. Results – Results matter for all of us. As a Service Processor you will play a vital part in supporting Epredia’s Instrumentation Service operations across the United States, ensuring accurate invoicing, seamless purchase order coordination, and efficient service execution. Partnering closely with our Field Service teams, you’ll help capture and report labor, travel, and parts usage with precision—while also identifying opportunities to add value for both our customers and the business. This position blends operational excellence with commercial awareness, making it ideal for someone who thrives at the intersection of service support and growth. Location: Hybrid - Kalamazoo, MI

Requirements

2+ years experience with ERP systems (SAP, ServiceMax)
2+ years experience with CRM systems (Salesforce.com)
Exhibit clear verbal and written communication; excellent interpersonal and persuasive communication abilities required
Proficiency in billing, invoicing, or related highly preferred
Detail-oriented with excellent organizational skills
Results and proactive solution driven, the ability to think critically to overcome potential business hurdles to complete tasks
Proactively cooperate with other departments especially with respect to continuous improvement
Ability to effectively present to all levels of an organization internally and externally

Nice To Haves

Bachelor’s degree in business related field preferred

Responsibilities

Fosters and grows positive customer relations; coordinates with various functions within the company to ensure customer satisfaction. This individual is customer-focused and keeps the customer as the priority
Partners with Service Market Development Reps to monitor competitive activity and trends within the territory; foster competitive solutions to meet assigned sales goals / quotas
Collaborate with accounts receivable team to ensure successful payment for service activities; to include uploading invoices, credits, confirming tax status and other tasks
Drives improvement through service offerings and untapped markets
Coordinates all aspects of the billing process to include; contracts, part usage, labor, travel, and pricing according to current market conditions
Various data management responsibilities including updating install base, warranty dates, contact information, new account applications, and investigations to resolve any discrepancies identified
Various month end reporting responsibilities, which assist in the closing process and includes various reporting and analysis