Service Processor
About The Position
Be a part of a global team where what we do matters! At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding – both personally and professionally – because what we do matters. We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation. People – We win as a team. Customer – We deliver customer-centric solutions. Continuous Learning – We learn and always aim to be better. Innovation – We innovate every day. Results – Results matter for all of us. As a Service Processor you will play a vital part in supporting Epredia’s Instrumentation Service operations across the United States, ensuring accurate invoicing, seamless purchase order coordination, and efficient service execution. Partnering closely with our Field Service teams, you’ll help capture and report labor, travel, and parts usage with precision—while also identifying opportunities to add value for both our customers and the business. This position blends operational excellence with commercial awareness, making it ideal for someone who thrives at the intersection of service support and growth. Location: Hybrid - Kalamazoo, MI What you will be doing: Fosters and grows positive customer relations; coordinates with various functions within the company to ensure customer satisfaction. This individual is customer-focused and keeps the customer as the priority Partners with Service Market Development Reps to monitor competitive activity and trends within the territory; foster competitive solutions to meet assigned sales goals / quotas Collaborate with accounts receivable team to ensure successful payment for service activities; to include uploading invoices, credits, confirming tax status and other tasks Drives improvement through service offerings and untapped markets Coordinates all aspects of the billing process to include; contracts, part usage, labor, travel, and pricing according to current market conditions Various data management responsibilities including updating install base, warranty dates, contact information, new account applications, and investigations to resolve any discrepancies identified Various month end reporting responsibilities, which assist in the closing process and includes various reporting and analysis
Requirements
- 2+ years experience with ERP systems (SAP, ServiceMax)
- 2+ years experience with CRM systems (Salesforce.com)
- Exhibit clear verbal and written communication; excellent interpersonal and persuasive communication abilities required
- Proficiency in billing, invoicing, or related highly preferred
- Detail-oriented with excellent organizational skills
- Results and proactive solution driven, the ability to think critically to overcome potential business hurdles to complete tasks
- Proactively cooperate with other departments especially with respect to continuous improvement
- Ability to effectively present to all levels of an organization internally and externally
Nice To Haves
- Bachelor’s degree in business related field preferred
Responsibilities
- Fosters and grows positive customer relations; coordinates with various functions within the company to ensure customer satisfaction.
- Partners with Service Market Development Reps to monitor competitive activity and trends within the territory; foster competitive solutions to meet assigned sales goals / quotas
- Collaborate with accounts receivable team to ensure successful payment for service activities; to include uploading invoices, credits, confirming tax status and other tasks
- Drives improvement through service offerings and untapped markets
- Coordinates all aspects of the billing process to include; contracts, part usage, labor, travel, and pricing according to current market conditions
- Various data management responsibilities including updating install base, warranty dates, contact information, new account applications, and investigations to resolve any discrepancies identified
- Various month end reporting responsibilities, which assist in the closing process and includes various reporting and analysis
Benefits
- Epredia offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay , vacation and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
