Service Processor II, Premium & Billing
About The Position
We are excited to bring on a Premium & Billing Service Processor II to join our Group Protection Operations Team supporting Workplace Solutions in a remote environment. The Group Protection Operations Team will help you grow your group benefits knowledge and establish strong partnerships (internally/externally) while working in this fast-paced environment. As a Premium & Billing Service Processor, you will be responsible for managing complex premium and billing applications which may include configuration/setup of new accounts in the applicable systems as well as researching discrepancies, conducting analysis to determine root cause; and ensuring all information is complete and in good order. This opportunity will provide the ability to grow within the group insurance industry while gaining new skills and building strong working relationships. If this sounds like a role for you, please read on!
Requirements
- High School diploma or GED or minimum Associate degree in lieu of required experience.
- 2 - 3 Years of billing, premium, and/or reconciliation experience that directly aligns with the specific responsibilities for this position.
- Ability to communicate effectively (verbal/written).
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Nice To Haves
- Ability to work in a fast-paced environment with the ability to adapt as needed.
- Ability to articulate/alter provisions – comfortable with contract language.
Responsibilities
- You will manage more complex premium & billing cases, which may include specific assigned accounts, in accordance with established procedures and guidelines, in a timely manner and meeting departmental quality/production standards while ensuring proper completion including researching deep issues and that the information is in good order.
- You will troubleshoot issues with premium & billing to identify more complex root cause and issue resolution. In addition, you will create reports and excel spreadsheets for data reporting and problem solving and/or self-billed templates for assigned accounts.
- You will collaborate with customers, TPAs, brokers and/or internal partners to clarify any discrepancies’ or address other issues.
- You will partner with junior team members on premium & billing tasks and provide responses and a diverse range of information to team members’ questions to support organizational capabilities.
- You will escalate increasingly complex premium & billing issues/concerns to more senior team members and/or management.
- You will identify, recommend, and champion process improvements and organizational initiatives to positively influence the team and quality.
Benefits
- Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
- Leadership development and virtual training opportunities
- PTO/parental leave
- Competitive 401K and employee benefits
- Free financial counseling, health coaching and employee assistance program
- Tuition assistance program
- Work arrangements that work for you
- Effective productivity/technology tools and training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
