Service Planner

Swift Transportation • Memphis, TN

22h • $23 - $28 • Onsite

About The Position

Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.
Job Responsibilities: What you will do

Receive red tags from drivers, process work orders; coordinate equipment with Driver Services and Customer Service; assign jobs to mechanics; and coordinate farmed out equipment with outside vendors.
Processes work orders.
Communicates with Safety/Service Providers about work order write-ups.
Coordinates with Driver Services and Customer Service regarding equipment in shop (time estimates, etc.).
Plan daily work load (repair orders/assign jobs) and coordinates with Shop Supervisor regarding work loads.
Inspect all repair orders for info on warranty repairs and make sure all repairs are put under the proper reason code,
Coordinate as required with the warranty department to ensure sure all units outsourced for repair are under warranty.
Maintain and update the shop DNR work log.
Handle all shop calls for units in and out of shop for repair.
Coordinate with the Onroad department and handle all road calls within 75 miles of the shop.
Provide all Owner Operators copy of a completed repair order when repairs have been completed.
Work with the Parts department and make sure all parts are ordered for units needing repair.
Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.
Perform additional duties as assigned by leadership.

Requirements

• One (1) year experience service planning, preferably in a heavy truck environment. Experience in warranty, service writer, technician, or administration in a mechnanical related field may be substituted for the one (1) year experience.
• Mechanical knowledge of DOT approved equipment; demonstrated/proven superior customer service skills; computer keyboarding.
• High school diploma or GED

Responsibilities

• Receive red tags from drivers, process work orders; coordinate equipment with Driver Services and Customer Service; assign jobs to mechanics; and coordinate farmed out equipment with outside vendors.
• Processes work orders.
• Communicates with Safety/Service Providers about work order write-ups.
• Coordinates with Driver Services and Customer Service regarding equipment in shop (time estimates, etc.).
• Plan daily work load (repair orders/assign jobs) and coordinates with Shop Supervisor regarding work loads.
• Inspect all repair orders for info on warranty repairs and make sure all repairs are put under the proper reason code,
• Coordinate as required with the warranty department to ensure sure all units outsourced for repair are under warranty.
• Maintain and update the shop DNR work log.
• Handle all shop calls for units in and out of shop for repair.
• Coordinate with the Onroad department and handle all road calls within 75 miles of the shop.
• Provide all Owner Operators copy of a completed repair order when repairs have been completed.
• Work with the Parts department and make sure all parts are ordered for units needing repair.
• Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.
• Perform additional duties as assigned by leadership.

Benefits

• Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance.
• We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors.
• Volunteer opportunities to support our local communities- We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.
• Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.
• Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED