TECHNICAL SERVICE PLANNER

IMA S.p.A. • Town of Tonawanda, NY

1d • $40,000 - $45,000

About The Position

The Customer Service Planner supports the preparation and coordination of tools, materials, and shipments required for service and project activities. The role also helps manage logistics, inventory, and scheduling to ensure timely and efficient execution of customer service operations.

Requirements

• High school diploma or higher.
• Basic understanding of mechanical and electrical hand tools.
• Proficient in Microsoft Word and Excel.
• Experience in logistics, production, and planning within an industrial setting.
• Ability and willingness to assume responsibility for all job functions.
• Self-driven, with a positive attitude toward learning and performing any task you have been trained on.
• Willingness to travel.

Nice To Haves

• Knowledge of SAP (preferred).
• Intercultural competence.

Responsibilities

• Prepare specialty tool sets for project and service jobs based on technical documentation.
• Inventory tools as they are returned to the plant from project and service jobs.
• Prepare tool lists for job boxes for service, project, and capital installs.
• Prepare materials for service and project jobs.
• Coordinate shipments for pre-series, series, and service requirements.
• Assemble materials for capital install jobs.
• Desire and ability to be cross-trained and fill in gaps when necessary within the Customer Service organization.
• Manage the supply base for products and materials released for production or in process.
• Participate in the physical inventory process and verification.
• Label and inventory items utilizing SAP.
• Manage shipments.
• Manage specific tool and material requirements and understand customer-specific site requirements.
• Assist supervisor and technical department with updates of service orders based on Customer Service Technician feedback as needed.
• Assist with production floor material orders.
• Monitor and update the technicians' work schedules and intervention plans.
• Update material requirements in CRM.

Benefits

• GLOBAL ENVIRONMENT: A dynamic and innovation-driven workplace, part of a multinational and multicultural group.
• DIVERSITY & INCLUSION CULTURE: Promoted through the Corporate Code of Ethics and dedicated programs.
• CONTINUOUS LEARNING: We view learning as a strategic lever for growth and motivation. We support internal training and external development initiatives.
• WELLBEING: We provide comprehensive medical, dental, vision, and disability insurance and a 401(k)-retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED