Service Plan Specialist

Exceptional Persons Inc • Waterloo, IA

2d • Hybrid

About The Position

At EPI, we don’t just talk about impact — we live it every single day. Since 1957, we’ve been connecting people, creating opportunities, and nurturing growth for individuals with disabilities and families across our community. Our mission is grounded in the values of People, Stewardship, Creative Cooperation, and Integrity, and we look for team members who bring those values to life through their work.

We are seeking a knowledgeable, organized, and mission‑driven Service Plan Specialist to support high‑quality, person‑centered service planning across Community Services. This role plays a key part in ensuring services are thoughtfully designed, compliant with Medicaid and regulatory requirements, and responsive to the unique needs, goals, and strengths of each person served. If you are passionate about service planning, behavioral health, and systems that promote dignity and independence, this role offers the opportunity to make a meaningful and lasting impact.

Requirements

• Bachelor’s degree in human services, social work, psychology, or a related field . A combination of education and experience will be considered.
• Four (4) years of experience in Medicaid service delivery .
• Ability to travel for meetings and appointments held in the community; primary work location is office‑based with hybrid work model potential.
• Knowledge of Medicaid requirements, Iowa Administrative Code, and accreditation standards.
• Strong organizational, analytical, and communication skills.
• Ability to manage multiple priorities while maintaining attention to detail and accuracy.
• Proficiency with computers and Microsoft Office applications, with Excel preferred.
• Valid driver’s license, reliable vehicle for on-the-job use, current vehicle insurance, acceptable driving record, and ability to pass required background checks and drug screening.

Nice To Haves

• Strong preference for experience with functional assessments and service plan development.

Responsibilities

• Develop, write, review, and revise Individualized Service Plans (ISPs) that are person‑centered, compliant, and reflective of each individual’s goals, needs, and preferences.
• Conduct and analyze comprehensive and functional assessments, including health risk screening tools (HRST), and ensure significant changes are accurately reflected in service plans.
• Coordinate and facilitate annual and additional service planning meetings with individuals served in our community and interdisciplinary team members.
• Ensure service plans align with Iowa Administrative Code, funder requirements, authorizing plans, and accreditation standards.
• Support quality assurance by monitoring documentation accuracy, timelines, and regulatory compliance.
• Provide technical assistance, coaching, and training for Community Services leadership and staff related to service planning standards and best practices.
• Collaborate closely with the Quality Improvement & Outcomes Director to promote consistent quality outcomes, and continuous improvement.
• Communicate professionally using appropriate clinical language regarding diagnosis, behavioral health needs, and service recommendations.
• Participate in community‑based meetings, often occurring in homes, provider offices, and other settings.

Benefits

• Health, dental, vision, and life insurance plans.
• Generous paid time off.
• 401(k) with employer match.
• Free telemedicine and virtual counseling.
• Employee discounts and wellness offerings.
• Public Student Loan Forgiveness (PSLF) eligible employer.
• A mission‑centered environment where your work directly supports dignity, quality, and independence.
• A values‑driven, people‑first culture grounded in collaboration and integrity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees