Service Parts Manager
About The Position
The Parts Manager is responsible for leading Element’s service parts operations across TVs, appliances, and grills. This role ensures the right parts are identified, sourced, and available to support customer service needs while maintaining optimal inventory levels. The Parts Manager will manage the relationship with Goodman’s (our current appliance parts partner) and other external vendors, collaborate closely with factory, R&D, product management, and sales teams, and support the transition of additional product lines such as grills into Goodman’s network. Success in this role will be measured by improved service part-fill rates, reduced inventory costs, stronger vendor partnerships, and the ability to anticipate and meet customer service demands with accuracy and efficiency.
Requirements
- Associate or bachelor’s degree preferred; equivalent work experience considered.
- 5+ years of experience in parts management, service logistics, or supply chain operations.
- Proven vendor management and negotiation skills, with a track record of reducing costs while improving service levels.
- Experience with inventory management systems and data analysis; familiarity with ERP tools (e.g., SAP, Oracle NetSuite, or similar) a plus.
- Excellent organizational, problem-solving, and analytical skills.
- Ability to build strong cross-functional relationships and work effectively with both internal teams and external partners.
- Willingness to travel 10–15% of the time to vendor or factory sites.
Nice To Haves
- Knowledge of consumer electronics, appliances, or grills.
- Experience with packaging quality assurance.
- Demonstrated success in balancing service levels with cost efficiency in a dynamic product environment.
Responsibilities
- Serve as the primary liaison with Goodman’s for appliance and grill parts, holding regular check-ins and onsite visits as needed.
- Negotiate pricing, service-level agreements (SLAs), and lead times with vendors to ensure timely delivery, cost-effectiveness, and quality.
- Partner with sales, R&D, and product teams to align service parts strategy with new product launches and field performance needs.
- Develop strategies to minimize obsolescence and maximize sustainability, including resale, recycling, or secondary market use of excess inventory.
- Maintain accurate inventory records and ensure optimal stock levels for TVs, appliances, and grills.
- Leverage forecasting tools, historical data, and field service feedback to improve demand planning and replenishment accuracy.
- Monitor and analyze reports from Element's internal inventory systems and Goodman’s, including replenishment, end-of-life (EOL), and overstock situations.
- Implement proactive measures to reduce excess inventory while ensuring high part availability (including possible reselling to secondary vendors (e.g., Encompass).
- Oversee ordering, receiving, and packaging quality of service parts in collaboration with suppliers and engineering.
- Ensure compliance with product lifecycle requirements and customer service commitments.
- Support customer service and sales teams with timely updates on parts availability and planning.
- Provide regular reporting and actionable recommendations to leadership on stocking strategy, vendor performance, and cost savings opportunities.
- Track and report on key performance metrics, including part fill rates, inventory turns, obsolescence, and vendor delivery performance.
- Lead or participate in process improvement initiatives to enhance efficiency and reduce costs across service parts operations.
- All other tasks as assigned by manager.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
101-250 employees
