Service Parts Manager

Middleby•Greenville, MI

41d

About The Position

Service Parts Manager Now Hiring Service Parts Manager Location: Greenville, Michigan Reports to: Director of Materials Middleby Refrigeration is seeking a motivated and detail-oriented Service Parts Manager to join our team in Greenville, MI. This essential role is responsible for supporting commercial and residential customers with warranty and / or replacement parts for units in the field. If you thrive in a fast-paced environment, have a keen eye for detail, and are passionate about delivering first class customer service, this is your opportunity to contribute to the legacy of innovation behind our leading refrigeration brands-U-Line, Marvel, and Viking Refrigeration. Perks you can expect from us: A competitive benefits package including 401(k) matching Company provided life insurance, short and long-term disability insurance Paid time off at start Paid holidays Tuition reimbursement Employee referral program. Expected Hours of Work: This position is full-time. The general scheduled workdays are Monday through Friday. Position Overview: The Service Parts Manager leads the team responsible for providing warranty and service parts for end customers. This a critical role in providing world-class service to customers through ensuring parts availability combined with quick and accurate delivery parts.

Requirements

Bachelor's degree preferred.
5+ years of supervisory experience in inventory management or warehouse-related roles
Solid understanding of inventory planning
Exceptional attention to detail and organizational skills
Ability to work both independently and collaboratively
Strong computer skills including Excel.
Strong communication and interpersonal skills
Ability to manage multiple tasks and meet deadlines efficiently
Working knowledge of MRP system and lean manufacturing principles.
Capable of using a range of software to derive reports, graphs and analysis in the appropriate format.
Ability to work shifts and hours mandated by management and to pass a drug screen.

Responsibilities

Department Supervision: Supervise a team of Shipping Clerks and Parts Pickers to ensure the Parts Service Department meets all metrics around safety, quality, delivery, and cost
Order Fulfillment: Ensures the proper packaging and labelling of parts so that all orders ship within 24 hours.
Inventory Management: Determines the appropriate stocking level for service parts. Monitors and maintains accurate inventory utilizing the cycle count program.
Service Parts Management: Manages the setup process for parts, creation of BOMs, lead-times, photos, etc.to ensure needed parts are accurately listed for sale online.
Metrics: Create, monitor and deploy countermeasures to ensure departmental goals for on time delivery, order cycle time, inventory accuracy, and profitability are being met.
Customer Service: Proactively notify the Customer Service team about shortages/delays in fulfilling service orders. Including maintaining website data regarding part availability and lead time.
Assembly: Manages the Service Parts Assembly cell to ensure the timely delivery of service parts for customer orders.
Part Coordination: Works with the Purchasing and Production team to ensure the timely delivery of the required service parts.
Forecasting: Analyzes customer data and historical usage to forecast demand for service parts.
Obsolescence: Monitors inventory to minimize obsolescence. Identifies slow moving and obsolete inventory. Dispose of obsolete material per policy.
Other Duties: Perform additional accounting-related tasks assigned by management