District Parts & Service Manager
About The Position
MMNA is seeking a District Parts & Service Manager to join our South Region Aftersales team. As a DPSM, you will be responsible for communicating, implementing, and assisting dealer parts and service departments through programs, policies, and procedures which develop and maintain a well-managed, profitable parts and service department, while developing a long-term professional relationship with dealers in the assigned district. This position supports 11 dealers in Tennessee, North Mississippi, and Alabama. The ideal candidate must live in the Nashville, TN area.
Requirements
- 5+ years of professional exempt level automotive retail/wholesale experience including 3+ years as a District Parts/Service Manager.
- Prior automotive retail sales experience such as Service Representative, Service/Parts Manager, etc.
- Prior automotive wholesale experience in positions such as Warranty Auditor, Customer Service, etc.
- ASE certification in four or more areas.
- Must maintain a valid unconditional driver’s license and an approved driving record.
Responsibilities
- Regularly contact dealerships and communicate, implement, and administer Parts and Service Department programs, policies, and procedures with dealers including attainment of objectives and adherence to the dealer agreement
- Monitor and advise regional management of dealers’ adherence to policies and procedures in such areas of Parts Sales, Parts Inventory Control, Service Training, Warranty Administration, Consumer Relations, Customer Satisfaction, etc.
- Provide recommendations for operational improvements to Dealer and dealership managers which maximize and increase customer satisfaction, operational effectiveness, market penetration, and dealer parts and service profitability.
- Provide guidance and training to dealership personnel in Inventory Control, Service Training, Warranty Administration, Consumer Relations, etc.
- Provide automotive technical guidance/recommendations to dealership service personnel.
- Provide written and verbal communication to zone and corporate management on dealer’s performance.
- Process, resolve and close customer inquiries.
- Regular Travel to dealers.
- Other duties as assigned or requested.
Benefits
- Family First: Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans.
- Be a Proud Mitsubishi Ambassador: Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required.
- Drive with Perks: This position comes with an assigned vehicle, contingent upon a satisfactory driving record.
- Secure Your Future: Benefit from our 401(k) with Company match and annual contributions based on years of service.
- Fuel Your Growth: Access professional development opportunities, including training, tuition reimbursement, and employee resource groups.
- Take Time for Yourself: Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options.
- Thrive in an Open Environment: Experience our collaborative culture where ideas flow freely.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
