Service Parts Engineer II, Body Systems
About The Position
About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary This role will be responsible for the release, maintenance, and change management of service parts for Body and Exterior Systems. Program scope includes R1, Delivery Vans, and future products. Work will require heavy cross functional collaboration and strong problem solving capabilities. Will be reporting directly to the hiring manager with onsite requirements.
Requirements
- Bachelor's degree in Engineering, Automotive Technology, or a related technical field.
- Minimum of 3 years of relevant experience in service parts engineering or related automotive fields.
- Strong understanding of Body systems including collision repair, fastening design, welding, paint, corrosion.
- Proven ability to manage multiple projects simultaneously in a fast-paced, cross-functional environment.
- Excellent analytical and problem-solving skills, with the ability to handle complex technical challenges.
- Ability to stand, sit, or walk for 8-10 hours per day.
- Required to communicate using phone and/or e-mail.
- Ability to view, read, and interpret documents.
- Ability to perform all duties in an office environment that may contain ambient noise and temperature fluctuations.
- Ability to travel about 10%.
Nice To Haves
- Proficiency in Enovia and Catia V6 is a plus.
Responsibilities
- Work with Service Engineers to develop and implement service parts strategies for Body structures and Exterior systems across all vehicle models (R1, Van, and future).
- Manage the complete service parts lifecycle, including part release, change management, and maintenance.
- Ensure accurate and complete Service Bill of Materials (SBOM) through regular reviews and audits.
- Resolve complex technical issues related to service parts, including engineering deviations, part release problems, and customer inquiries.
- Provide expert technical support (SME) to cross-functional teams, including service engineering, field service, and downstream operations (catalog, new part introduction, demand planning).
- Support field service actions related to safety, compliance, and customer satisfaction.
- Investigate and resolve interchangeability of existing service parts concurrent with the release of new service parts.
Benefits
- Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26.
- Full Time Employee coverage is effective on the first day of employment.
- Part-Time employee coverage is effective the first of the month following 90 days of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Transportation Equipment Manufacturing
Number of Employees
5,001-10,000 employees
