Service Parts Coordinator - WCA

Williams Comfort Air • Indianapolis, IN

1d • $68,000 • Onsite

About The Position

WCA is seeking a highly detail-oriented and self-motivated HVAC Service Parts & Purchasing Coordinator to support our residential and commercial service operations across five locations. This role plays a critical part in securing warranty and non-warranty HVAC parts, managing purchasing and POs, and ensuring timely coordination between technicians, vendors, dispatch, and customers. Monday - Friday beginning at 7am - This position is onsite. Our ideal candidate thrives in a fast-paced environment, takes ownership of their work, and understands the urgency and financial impact of warranty processing and parts availability.

Requirements

• 5+ years of experience in HVAC parts coordination, purchasing, or a related role
• Strong knowledge of HVAC parts, supplies, and warranty processes
• Experience working with manufacturers, distributors, and vendors
• Exceptional attention to detail
• Strong time management skills with the ability to prioritize
• Confidence communicating by phone, email, and internal systems
• High level of comfort with computers, typing, and technology
• Experience creating and managing purchase orders
• Ability to work independently and stay organized in a fast-moving environment
• Strong work ethic and self-motivation

Responsibilities

• Securing HVAC warranty parts for systems
• Working directly with manufacturers and vendors to:
• Verify warranty eligibility
• Order parts from factories or distribution centers
• Track shipping and delivery timelines
• Filing manufacturer warranties accurately and within strict deadlines to ensure reimbursement
• Coordinating with dispatch, technicians, management, and customers
• Creating and managing purchase orders (POs) for parts and materials
• Monitoring and controlling purchasing to prevent unnecessary or incorrect orders
• Sourcing and ordering hard-to-find parts
• Supporting warranty credits, restocking, and post-job inventory reconciliation
• Maintaining accurate records and documentation for parts, warranties, and purchases

Benefits

• $68,000+ annual salary based on experience
• Medical Insurance (as low as $13/week), Dental & Vision Insurance
• FREE Employee & Dependent Telehealth (No Copay)
• Company-Matched Health Savings Account (HSA) and 401(k)
• Company-paid Long-Term Disability Insurance
• Company-paid Employee + Family Life Insurance
• Wellness Program and EAP (Mental Health Support)
• Voluntary Short-Term Disability Insurance, Accident Insurance, Critical Illness Insurance
• PTO (Up to 4 Weeks Based on Tenure)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees