Service & Parts Business Development Advisor
About The Position
The Business Development & Customer Support Representative plays a key role in expanding Mission Valley Ford & Kubota’s customer base while strengthening relationships with existing clients. This hybrid role blends business development, sales, and customer service , focusing on generating revenue for our Parts, Service, and Body Shop departments while ensuring every customer has an outstanding experience. The ideal candidate is a proactive communicator who thrives on building long-term relationships, identifying new business opportunities, and delivering personalized support to commercial, fleet, and municipality customers.
Requirements
- High School Diploma or GED required; Associate or Bachelor’s degree preferred.
- 1+ year of experience in sales, business development, or customer support (automotive or heavy equipment industry preferred).
- Strong communication and interpersonal skills with a customer-first mindset.
- Proficient in Microsoft Office and CRM tools.
- Valid driver’s license and reliable transportation for local travel.
- Ability to manage multiple accounts and work both independently and collaboratively.
Responsibilities
- Build and maintain strong relationships with customers through on-site visits, calls, and ongoing communication.
- Identify and pursue new customer opportunities to increase parts, service, and body shop sales.
- Conduct local outreach to fleet managers and maintenance personnel to expand business and strengthen loyalty.
- Collaborate with internal departments (Parts, Service, Marketing, Sales) to deliver a consistent and customer-focused experience.
- Introduce new products, promotions, and service offerings to existing and potential clients.
- Perform joint calls with vendors, department managers, and salespeople as needed.
- Resolve customer inquiries, issues, and complaints promptly and professionally.
- Maintain accurate customer records, daily call reports, and CRM data.
- Provide feedback to management on customer satisfaction and market trends.
- Attend trade shows, networking events, and customer appreciation functions to promote dealership visibility.
- Work with the Marketing Manager to align customer outreach and advertising with dealership brand standards.
Benefits
- Competitive base salary plus commission/bonus opportunities.
- Comprehensive benefits package; medical, dental, vision, life insurance, and 401(k) with company match.
- 9 paid holidays and 120 hours of PTO after the first full year.
- Paid childbirth and parental leave.
- Supportive, family-owned culture celebrating over 39 years of success.
- Ongoing training, professional development, and growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
