Parts Advisor

RWC Group•Fairbanks, AK

About The Position

As a family owned company, we value the things that make a family successful: commitment, compassion, hard work, a unified vision, and a desire for each other to succeed. RWC Group is committed to the long-term development of our family members. What We Offer Medical, Dental & Vision Insurance 401K Plan Paid time off Growth opportunities Paid Training Family owned and operated Long term job security Health and wellness Discounts on products and services Responsibilities Oversee the parts sales process from start to finish. Build relationships with current and potential customers to determine truck parts needs. Make outgoing customer sales calls or in-person visits as needed to achieve sales goals. Grow department front counter sales and gross profit. Communicate with staff and customers in a friendly and professional manner. Converse effectively/efficiently regarding customer parts status. Read and understand the parts catalog when looking up and speaking to specific parts. Answer phone calls, provide price quotes and other information to customers. Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate. Provide high level service to both internal and external customers. Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock. Notify parts manager of out-of-stock parts or shop materials that need immediate attention. Locate out-of-stock parts from outside source and submit an emergency order, if necessary. Make sure all internal requests for parts are billed on service repair order. Receive payment from retail customers or obtains credit authorization. Check in new shipments for all vendors daily. Pull customer orders as reflected on picking list and place in will-call, shipment, or dispatch for delivery. Maintain will-call parts ensuring you pull and transfer to appropriate bin and paperwork associated with order is placed with parts. Dispatch parts drivers to addresses indicated on the sales invoice or purchase order. Deliver parts to customers on emergency basis. Provide backup support to the Service Department in assisting customers, initiating the repair order process, and implementing workflow procedures. Other duties and responsibilities as assigned. Qualifications High School Diploma or equivalent and minimum two (2) years prior commercial truck parts sales experience Eager to improve in a dynamic work environment Strong interpersonal and time management skills Professional, well-groomed personal appearance Ability to read/interpret safety and maintenance documents Ability to calculate figures/amounts including; discounts, interest, commissions, proportions, %, area, circumference, and volume Valid driver's license and clean driving record Ability to lift 60 lbs and work at heights of 10 feet or more Forklift certified or willingness to be certified within 30 days of hire We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. RWC Group is a drug and alcohol-free workplace. Initial and periodic random drug and alcohol testing of employees is mandatory.

Requirements

High School Diploma or equivalent and minimum two (2) years prior commercial truck parts sales experience
Eager to improve in a dynamic work environment
Strong interpersonal and time management skills
Professional, well-groomed personal appearance
Ability to read/interpret safety and maintenance documents
Ability to calculate figures/amounts including; discounts, interest, commissions, proportions, %, area, circumference, and volume
Valid driver's license and clean driving record
Ability to lift 60 lbs and work at heights of 10 feet or more
Forklift certified or willingness to be certified within 30 days of hire

Responsibilities

Oversee the parts sales process from start to finish.
Build relationships with current and potential customers to determine truck parts needs.
Make outgoing customer sales calls or in-person visits as needed to achieve sales goals.
Grow department front counter sales and gross profit.
Communicate with staff and customers in a friendly and professional manner.
Converse effectively/efficiently regarding customer parts status.
Read and understand the parts catalog when looking up and speaking to specific parts.
Answer phone calls, provide price quotes and other information to customers.
Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate.
Provide high level service to both internal and external customers.
Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock.
Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
Locate out-of-stock parts from outside source and submit an emergency order, if necessary.
Make sure all internal requests for parts are billed on service repair order.
Receive payment from retail customers or obtains credit authorization.
Check in new shipments for all vendors daily.
Pull customer orders as reflected on picking list and place in will-call, shipment, or dispatch for delivery.
Maintain will-call parts ensuring you pull and transfer to appropriate bin and paperwork associated with order is placed with parts.
Dispatch parts drivers to addresses indicated on the sales invoice or purchase order.
Deliver parts to customers on emergency basis.
Provide backup support to the Service Department in assisting customers, initiating the repair order process, and implementing workflow procedures.
Other duties and responsibilities as assigned.