Service Parts Associate

Cummins • Elko, NV

6h • Onsite

About The Position

Job Summary: Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate or direct supervision. We are looking for a talented Service Parts Associate to join the Distribution business in Elko, CA. We offer competitive pay and benefits! Will make an impact in the following ways: Assist Distribution Business customers, technicians, and internal personnel in identifying and securing required parts and supplies Perform customer parts counter duties including receiving calls, greeting walk-in customers, completing paperwork, and processing cash, check, and credit card transactions Utilize systems, catalogs, and technical knowledge to accurately identify, source, and procure parts in a cost- and time-efficient manner Support technicians and parts personnel with complex parts requests by leveraging hands-on equipment and field service experience Maintain accurate records and documentation related to parts transactions, inventory, and core processing Maintain a clean, organized customer parts area and warehouse environment Identify opportunities to upsell supporting products and services based on customer needs Comply with all Health, Safety & Environmental policies and use required personal protective equipment Perform additional parts-related duties including inventory management, shipping and receiving, and warehouse activities as assigned

Requirements

• Strong customer service and communication skills developed through direct customer-facing field service and management roles
• Practical understanding of parts order processing and order life cycle workflows
• Ability to manage inventory using warehouse and inventory control best practices
• Proficiency with Microsoft applications, computer systems, and technical documentation
• Proven ability to collaborate effectively with technicians, operations teams, and management
• Action-oriented, accountable, and detail-focused approach to daily work
• High school diploma or equivalent experience
• Relevant hands-on experience gained through technical field service, equipment support, or operations roles
• Ability to comply with export controls or sanctions regulations, if applicable
• Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience.

Nice To Haves

• 24/7 on call rotation lasting 1 week, every 4-5 weeks.
• SAP/Ariba program experience preferred.
• Forklift inspection and operation is required.
• Obtained or has the ability to obtain MSHA certification as annual visits to mine sites may be required.
• Position will be primarily warehouse based in function, warehouse and/or inventory control experience is required.
• Proficiency in Microsoft applications, generating reports, and advanced level computer skills.
• This position may require licensing for compliance with export controls or sanctions regulations.

Responsibilities

• Assist Distribution Business customers, technicians, and internal personnel in identifying and securing required parts and supplies
• Perform customer parts counter duties including receiving calls, greeting walk-in customers, completing paperwork, and processing cash, check, and credit card transactions
• Utilize systems, catalogs, and technical knowledge to accurately identify, source, and procure parts in a cost- and time-efficient manner
• Support technicians and parts personnel with complex parts requests by leveraging hands-on equipment and field service experience
• Maintain accurate records and documentation related to parts transactions, inventory, and core processing
• Maintain a clean, organized customer parts area and warehouse environment
• Identify opportunities to upsell supporting products and services based on customer needs
• Comply with all Health, Safety & Environmental policies and use required personal protective equipment
• Perform additional parts-related duties including inventory management, shipping and receiving, and warehouse activities as assigned

Benefits

• Base salary rate commensurate with experience.
• Additional benefits vary by location and may include a 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical, Dental, and Life Insurance, Health Savings Account, Domestic Partner Coverage, and a comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees