Service Parts Associate

Cummins • Albuquerque, NM

7d

About The Position

Job Summary: Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate or direct supervision. We are looking for a talented Service Parts Associate to join our Distribution business in (Albuquerque, NM). We offer competitive pay and benefits! Will make an impact in the following ways: Assist Distribution Business customers, technicians, and internal personnel in identifying and securing required parts and supplies Perform customer parts counter duties including receiving calls, greeting walk-in customers, completing paperwork, and processing cash, check, and credit card transactions Utilize systems, catalogs, and other resources to identify, source, and procure parts in a cost- and time-efficient manner Support technicians and other parts personnel with complex parts requests or alternative solutions Maintain accurate records and documentation related to parts transactions, inventory, and core processing Maintain a clean, organized customer parts area and warehouse Identify opportunities to upsell supporting products and services when appropriate Comply with Cummins Health, Safety & Environmental policies and use required personal protective equipment Perform additional parts-related duties including inventory management, shipping and receiving, and warehouse activities as assigned Responsibilities In order to be successful in this role you will need the following: Strong customer service and communication skills with the ability to support internal and external customers Working knowledge of parts order processing and order life cycle systems Ability to manage inventory using warehouse inventory control methodologies Proficiency with Microsoft applications and computer systems, including report generation Ability to collaborate effectively with technicians and cross-functional teams Action-oriented mindset with a focus on accountability, efficiency, and continuous improvement High school diploma or equivalent experience Some relevant work experience or intermediate knowledge gained through education, training, or on-the-job experience Ability to comply with export controls or sanctions regulations, if applicable Qualifications Additional Responsibilities – Special Focus Areas Special Accounts Handling: Manage and maintain relationships with designated special accounts, ensuring timely resolution of inquiries and accurate processing of orders. Front Counter Operations: Provide exceptional customer service at the front counter, including handling walk-in customers, processing transactions, and addressing immediate needs. Daily Productivity Reports: Run reports to identify and resolve outstanding orders, ensuring timely fulfillment and improved operational efficiency. Processing Direct Shipments: Coordinate and process direct shipments to customers, ensuring accuracy and timely delivery. Accounts Payable Support: Collaborate with the accounts payable team to assist customers in resolving account-related issues, including payment discrepancies and billing inquiries. Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. Proficiency in Microsoft applications, generating reports, and advanced level computer skills. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience. Compensation and Benefits Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage, and a full complement of personal and professional benefits.

Requirements

• Strong customer service and communication skills with the ability to support internal and external customers
• Working knowledge of parts order processing and order life cycle systems
• Ability to manage inventory using warehouse inventory control methodologies
• Proficiency with Microsoft applications and computer systems, including report generation
• Ability to collaborate effectively with technicians and cross-functional teams
• Action-oriented mindset with a focus on accountability, efficiency, and continuous improvement
• High school diploma or equivalent experience
• Some relevant work experience or intermediate knowledge gained through education, training, or on-the-job experience
• Ability to comply with export controls or sanctions regulations, if applicable
• Proficiency in Microsoft applications, generating reports, and advanced level computer skills.
• Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience.

Responsibilities

• Assist Distribution Business customers, technicians, and internal personnel in identifying and securing required parts and supplies
• Perform customer parts counter duties including receiving calls, greeting walk-in customers, completing paperwork, and processing cash, check, and credit card transactions
• Utilize systems, catalogs, and other resources to identify, source, and procure parts in a cost- and time-efficient manner
• Support technicians and other parts personnel with complex parts requests or alternative solutions
• Maintain accurate records and documentation related to parts transactions, inventory, and core processing
• Maintain a clean, organized customer parts area and warehouse
• Identify opportunities to upsell supporting products and services when appropriate
• Comply with Cummins Health, Safety & Environmental policies and use required personal protective equipment
• Perform additional parts-related duties including inventory management, shipping and receiving, and warehouse activities as assigned
• Manage and maintain relationships with designated special accounts, ensuring timely resolution of inquiries and accurate processing of orders.
• Provide exceptional customer service at the front counter, including handling walk-in customers, processing transactions, and addressing immediate needs.
• Run reports to identify and resolve outstanding orders, ensuring timely fulfillment and improved operational efficiency.
• Coordinate and process direct shipments to customers, ensuring accuracy and timely delivery.
• Collaborate with the accounts payable team to assist customers in resolving account-related issues, including payment discrepancies and billing inquiries.

Benefits

• Base salary rate commensurate with experience.
• Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage, and a full complement of personal and professional benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees