Service Parts Associate - Level II

Cummins • Spartanburg, SC

8d • Onsite

About The Position

We are looking for a talented onsite Service Parts Associate to join our team in
Spartanburg, SC.

In this role, you will make an impact in the following ways:

Under limited supervision, follow established procedures and guidelines to
receive, handle, store, perform system transactions and dispatch parts in the
local branch, checking for damage and discrepancies between goods and
invoices.
Carry out customer parts counter duties including but not limited to,
receiving parts calls, greeting and assisting walk-in Customers, completing
all paperwork and processing transactions (cash handling, check and credit
card transactions).
Develop positive relationships by communicating with internal and external
customers by phone and in person at local branch with the ability to identify
and act on opportunities with Customers to upsell supporting products and
services, as appropriate.
Support other parts personnel in sourcing and locating complex parts requests
using various systems, catalogs and other resources to identify and procure
the parts in the most cost and time efficient manner.
Perform other duties that include managing stock levels, operating forklift,
shipping and receiving parts, warehouse activities, inventory management
tasks, core processing or other parts-related projects/duties as assigned by
management.

Requirements

• Requires significant work experience or intermediate level of knowledge obtained through education, training or on-the-job experience.
• Proficiency in Microsoft applications, generating reports and ability to learn new systems required to do the job effectively.
• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner, prior parts experience preferred.
• Must be able to physically lift 50 pounds occasionally, wear required personal protective equipment.
• Ability to maintain a neat and clean appearance in the customer parts area and parts warehouse. Forklift experience preferred.
• This onsite role will primarily support In-Shop and Field Service Department.

Nice To Haves

• prior parts experience preferred.
• Forklift experience preferred.

Responsibilities

• Receive, handle, store, perform system transactions and dispatch parts.
• Carry out customer parts counter duties.
• Develop positive relationships with customers.
• Support other parts personnel in sourcing and locating complex parts requests.
• Perform other duties that include managing stock levels, operating forklift, shipping and receiving parts, warehouse activities, inventory management tasks, core processing or other parts-related projects/duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees