Service Partner Management Consultant

Ciena

11d•$94,700 - $151,300

About The Position

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute Reporting to the Senior Director Service Partner Management, this role is pivotal in leading and evolving Ciena's strategic and global service partner ecosystem, ensuring alignment with our services business objectives. Collaborate with cross-functional teams to select strategic service partners, ensuring competitive pricing and fostering dedication. Build and maintain strong relationships with service partners, driving collaboration and mutual growth. Support contract negotiations to enhance strategic engagements, delivering cost reduction and rebate programs. Assist in developing and executing service partner agreements, coordinating with Ciena Legal and contract specialists. Oversee onboarding processes for new service partners, ensuring smooth transitions to operational delivery. Coordinate training and skills enablement programs to elevate partner capabilities. Develop cost models, conduct cost analysis, and optimize partner costs to improve financial performance. The Must Haves Minimum 3-5 years of industry experience in project management, program management, customer service, commercial, and contract negotiation. Proven expertise in cultivating strong relationships with service partners. Solid understanding of telecom services delivery functions, including EF&I, maintenance, and managed services. Exceptional negotiation and communication skills, including formal presentations. Proficiency in performance metrics development, data analysis, and crafting metrics reports. Strong project management skills to ensure timely delivery and stakeholder engagement. Advanced proficiency in desktop applications such as Excel, Word, PowerPoint, and project planning tools. Demonstrated success in exceeding agreed-upon metrics and financial management, including P&L analysis.

Requirements

Minimum 3-5 years of industry experience in project management, program management, customer service, commercial, and contract negotiation.
Proven expertise in cultivating strong relationships with service partners.
Solid understanding of telecom services delivery functions, including EF&I, maintenance, and managed services.
Exceptional negotiation and communication skills, including formal presentations.
Proficiency in performance metrics development, data analysis, and crafting metrics reports.
Strong project management skills to ensure timely delivery and stakeholder engagement.
Advanced proficiency in desktop applications such as Excel, Word, PowerPoint, and project planning tools.
Demonstrated success in exceeding agreed-upon metrics and financial management, including P&L analysis.

Nice To Haves

Experience in contract management and negotiation.
Familiarity with AI tools for data analysis and performance metrics development.
Proficiency in crafting metrics reports and data management.
Expertise in financial management, particularly P&L analysis.
Multilingual capabilities are a plus.