Service Order Process Analyst Intern
About The Position
The intern supports the improvement process and capacity balancing of our Service Agreement Parts Entry. This internship is intended for upper-level undergraduate or graduate students interested in gaining hands-on experience in business operations, supply chain processes, and ERP systems. As a Service Order Process Analyst Intern, you will assist with entering and analyzing spare parts orders related to our Service Agreement program. You'll compare workflows, develop process documentation, and make practical recommendations for improvement. This role is based on site at our Raleigh, NC facility and requires regular in-person attendance. Relocation support will not be provided for this role.
Requirements
- Junior, senior, or graduate student pursuing a degree in Business Management, Supply Chain, or Industrial Engineering, Accounting or Finance.
- Strong organizational and analytical skills
- Ability to work independently and communicate clearly (written and verbal) while also collaborating with cross-functional teams
- A process-oriented mindset and eagerness to learn
- Proficiency in Microsoft Office (Excel, PowerPoint, Word)
Nice To Haves
- Detail oriented and logically driven to making efficiency improvements
- Ability to manage time, meet deadlines, and work independently on multiple projects
Responsibilities
- Accurately enter spare parts order data into SAP, our enterprise resource planning (ERP) system
- Analyze and compare the Service Agreement order process with our standard customer parts ordering workflow
- Identify areas of overlap, inefficiency, or opportunity in the two processes
- Create clear, step-by-step “how-to” documentation for each process
- Propose data-driven improvements to streamline order entry and reduce error rates
- Collaborate with service, logistics, and customer support team
Benefits
- Health insurance (Medical, Dental, Vision, and Prescription from day one)
- 401(k) with generous Company Match
- Employer Paid Short- and Long-Term Disability Insurance, Life Insurance
- Education Assistance Program
- Paid Time Off
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Number of Employees
501-1,000 employees
