Service Order Management

United Imaging North America•Houston, TX

27d

About The Position

United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization. Join our innovative team with the mission of developing and supplying advanced technologies and improving patient care worldwide. As part of our global team, you will have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career. Company Page: http://www.united-imaging.com/en/home/ Benefits and Compensation When joining our team, we offer the following benefits: medical, dental, vision, short- & long-term disability insurance, employee assistance program, company paid basic life insurance, 401(k) with employer match, paid time off, sick leave, and (12) paid holidays. Compensation decisions are based upon the candidate level of skill, qualifications, geographical location and experience, and it is not typical for an individual to be hired at or near the top of the posted pay range. Additionally, the position may also be eligible to earn performance-based incentive compensation (such as cash bonus(es). Job Summary The Service Order Management Specialist is responsible for accurately booking and maintaining service contracts, ensuring correct entitlements, and supporting timely, accurate billing for parts and labor. This role partners closely with Sales, Legal, Finance, and Field Service to generate and manage service quotes, process purchase orders, validate work against contract coverage, and resolve entitlement or billing discrepancies. The position also plays a key role in defining and improving scalable service order management processes, identifying bottlenecks, and supporting reporting and audits to enhance operational efficiency and customer satisfaction.

Requirements

5+ years of experience in order management, contract administration, or service operations, ideally in a high-growth or startup environment
Strong attention to detail and operational discipline
Experience with ERP, CRM, and order processing systems (e.g., Salesforce, SAP, NetSuite)
Excellent communication and cross-functional collaboration skills
Self-starter with a continuous improvement mindset and ability to thrive in ambiguity

Nice To Haves

Experience in the medical device or capital equipment industry a plus

Responsibilities

Manage service contract bookings in coordination with Sales, Legal, and Finance and maintain service contract coding in CRM
Maintain and update contract entitlements, ensuring accurate service delivery for billable parts and labor
Generate service quotes, track approvals, and manage incoming POs
Partner with Field Service to validate work against contract coverage and ensure proper invoicing
Monitor service activity and proactively resolve entitlement or billing discrepancies
Collaborate cross-functionally to define and document scalable service order management processes
Identify process bottlenecks and implement solutions to improve turnaround time, accuracy, and customer satisfaction
Support reporting and audits related to service contracts and order management
Process customer orders for spare parts as required.