Service Order Handling Specialist - Hybrid - Bohemia, NY

Sartorius•Bohemia, NY

4d•Hybrid

About The Position

In the Service Order Handling Specialist role, you will be responsible for managing the entry of all service orders and spare part sales orders into SAP/ERP. They are accountable for all order information, details, and invoicing. They will collaborate with Dispatchers, SPOC, and Contract Administrator to adhere to all order requirements and details. This is a hybrid position, working a minimum of 3 days onsite at the Bohemia office. The first few months will require to be onsite 5 days a week. What you will accomplish together with us: Processing of field service orders from SMS to SAP/ERP Processing of spare parts sales orders in SAP/ERP Processing of returns, credits, and debits for all order types Manage open orders reports for spare parts sales orders and Key Account Customers Processing of billing documents and invoices Creation of Return Authorization Number for Depot Services Issuing quotations and delivery documents for depot services Communicate with customers on order status Coordinate with & provide support to Field service team Ordering spare parts for onsite service visits Maintain order status and information in SMS & SAP/ERP Provide customer support via phone & email Routing customer phone calls & emails to appropriate internal departments Assist Service Managers as requested Other duties as assigned What will convince us: High School Diploma/GED 2+ years' experience in customer service, order entry, or field dispatching 2+ years' experience with Microsoft Office (Word, Excel, Outlook) Effective & efficient written & oral communication skills Strong ability to multi-task We value: Experience with SAP/ERP Experience with field service management system Ability to take ownership of processes Independent, professional, and self-driven Strong organizational skills Attention to detail Ability to triage and problem solve Identification with our core values: Sustainability, Openness, Enjoyment What We Offer As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits: Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network” Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs. Intelligent Working Environment: Working in smart buildings with the latest technology and equipment. Retirement Savings Plan: 401 k (with generous company match) Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class. Please view equal employment opportunity posters provided by OFCCP here. E-Verify Participation Info E-Verify Workers Rights Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application. We look forward to receiving your application. www.sartorius.com/career If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at [email protected] Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability, or based on status in any other protected group of class. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at [email protected] About Sartorius Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application. www.sartorius.com/careers to our Candidate Portal and thank you for your interest in working and growing with us. We look forward to receiving your application. You can check the status anytime in this portal. Here you will find the best application tips from our HR team. Information on the application process can also be found in this video and under FAQ & Contact. In this brochure you will learn more about us as an employer and your career with us. For further insights, please visit the Sartorius Blog and our career website. Set up your personal Job Alert now and never miss an opportunity to apply for a job that suits you. Please note that you will receive an initial confirmation message. 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Requirements

High School Diploma/GED
2+ years' experience in customer service, order entry, or field dispatching
2+ years' experience with Microsoft Office (Word, Excel, Outlook)
Effective & efficient written & oral communication skills
Strong ability to multi-task

Nice To Haves

Experience with SAP/ERP
Experience with field service management system
Ability to take ownership of processes
Independent, professional, and self-driven
Strong organizational skills
Attention to detail
Ability to triage and problem solve
Identification with our core values: Sustainability, Openness, Enjoyment

Responsibilities

Processing of field service orders from SMS to SAP/ERP
Processing of spare parts sales orders in SAP/ERP
Processing of returns, credits, and debits for all order types
Manage open orders reports for spare parts sales orders and Key Account Customers
Processing of billing documents and invoices
Creation of Return Authorization Number for Depot Services
Issuing quotations and delivery documents for depot services
Communicate with customers on order status
Coordinate with & provide support to Field service team
Ordering spare parts for onsite service visits
Maintain order status and information in SMS & SAP/ERP
Provide customer support via phone & email
Routing customer phone calls & emails to appropriate internal departments
Assist Service Managers as requested
Other duties as assigned

Benefits

Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service