Microbiology Exception Handling Specialist
About The Position
We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! Put The "Pro" In Medical Laboratory Professional. We're not just a workplace. We're a Great Place to Work certified employer! At Clinical Pathology Laboratories, a division of Sonic Healthcare USA, we cultivate a supportive, science-driven environment that encourages innovation and collaboration. Our mission is to advance the health and well-being of our communities through excellence in clinical laboratory solutions. Quality is in our DNA. Is it in yours? This full-time opportunity is in the Microbiology Department of Clinical Pathology Laboratories (CPL) in Austin, Texas. We are seeking an administrative team member to work on first shift (9:00 AM – 5:00 PM) and is available to work Sundays.
Requirements
- Bachelor degree or higher in a biological or medical science
- Excellent interpersonal skills and the ability to communicate clearly and professionally by phone and email
- A willingness to learn about new techniques and technologies, with enthusiasm for continuous professional development
- Proficiency in operating general office equipment, including telephones, fax machines, and computers
Nice To Haves
- Experience in clinical laboratory processing, problem resolution, or exception handling
- Clinical microbiology training or experience in moderate to high-complexity testing
- Certification by the American Society of Clinical Pathologists (ASCP), or equivalent
Responsibilities
- Communicate critical test results directly with clinicians to ensure prompt patient care
- Serve as the primary point of contact for resolving issues related to incorrect orders, improper specimen submissions, and unique client requests
- Prepare and send required documentation and forms to public health agencies for notifiable conditions and the mandated submission of microbial isolates of medical importance
- Work in a fast-paced laboratory environment handling biological and chemical hazards
- Promote safety, compliance, and quality control within the lab
Benefits
- Comprehensive benefits, including medical, dental, and vision insurance
- A 401(k) plan with company match to support your retirement goals
- Work-life balance, including Paid Time Off and Paid Holidays
- Free lab services for you and your dependents
- Opportunities to grow your career and expand your skills
- Shift differential (additional pay) for working weekends
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
