Service Order Coordinator (Fort Campbell)

WinnCompanies•Fort Campbell, KY

3d•Onsite

About The Position

WinnCompanies is looking for a Service Order Coordinator to join our military housing team at Fort Campbell, KY. In this role, you will be responsible for verifying the data integrity of service orders and employee time inputs, while ensuring that the correct materials and parts are assigned to work orders. Please note that this position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.

Requirements

High school diploma or GED equivalent.
1-3 years of relevant work experience.
A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
Basic knowledge of residential maintenance and construction.
Experience with computer systems, particularly Microsoft Office.
Excellent customer service and organizational skills.
Solid verbal and written communication skills.
Superb attention to detail.
Ability to manage multiple assignments and tasks.
Ability to work with a diverse group of people and personalities.
This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.

Nice To Haves

Bachelor's degree in business management or another related field.

Responsibilities

Monitor service order schedule to ensure appropriate goals and targets are met.
Complete follow-up scheduling such as parts hold, subcontract scheduling etc.
Reschedule missed appointments, due to not-at-home or minor incidents.
Complete after-hour call handling and work order processing.
Monitor radio (where present).
Complete preventative maintenance work order and internal work order processing.
Complete pest control work order.
Utilize the Yardi database to manage the service process.
Ensure that all new and revised maintenance policies and information are implemented once received.
Provide support to technicians and supervisors to support service order functions.
Assist in employee timesheets (temp timesheet support, techs without mobile devices, etc.).
Provide support for technicians/supervisors for "day-off" work order handling and rescheduling.
Complete mobile device assistance.
Assist supervisors.
Ensure work orders are coded and classified correctly.
Verify that labor and parts entries are entered on all work orders.
Reconcile service hours in Yardi.
Maintain schedule for team changes.
Modify the schedule settings based on ATO, sick time, team meetings, and training.
Ensure that the technician skill sets are accurate and current.
Ensure the on-call schedule and site information is accurate and up to date on the Teams sites for the Dispatch team to utilize.
Serve as the primary liaison between the site and the dispatch team to ensure smooth communication and operations.
Monitor and address open work orders using the Open WO Analysis Report on a daily basis.
Provide the DOM and Maintenance Managers with the informational resources required to make informed decisions about the daily operations.
Make recommendations for solutions and ensure solutions are implemented by appropriate staff.
Review reports to look for inaccuracies and spot trends.
Ensure daily goals of the project are being met.
Monitor data integrity through various methods and assists staff with corrections, as well as identifying steps to avoid future errors.
May generate or receive service order contracted purchase orders.