Service Order Administrator

Flow Control Group•Houston, TX

26d

About The Position

A Service Order Administrator is a detail-oriented professional who manages the full lifecycle of service orders, from entry to delivery and issue resolution. This role requires collaboration across various internal teams (Service Coordinators, Service Manager, Support Team, warehouse staff) and external vendors to ensure accuracy and meet tight deadlines.

Requirements

Detailed-oriented
Heavy Microsoft office use (Word, Excel, Outlook)
Highly flexible
team player
motivated
dependable

Nice To Haves

Prophet 21 or Epicor experience preferred (ERP system)
Salesforce knowledge preferred

Responsibilities

Works with Service Coordinators and Service Manager
Order Entry of Service Orders
Ensures accurate and timely service order entry & preliminary processing along with document control for shipments
Works with Support Team to meet required deliveries.
Serve as primary FFP contact order status questions.
Managing purchase orders, expedites to meet service deadlines for specialty service parts
Working with warehouse staff to ensure service jobs are being staged/shipped timely
Communicating special requirements about incoming shipments
Maintaining cordial working relationships with vendors & supervising vendor activities & Internal and External FFP teams
Arranging LTL/SPECIAL shipment pertaining to Service/Repair projects
UPS/FedEx Entry Cross-training/Redwood Logistics
Liaison for freight discrepancy issues pertaining to service jobs
Warranty issues, short shipments, etc.