Service Order Administrator

Fluid Flow Products • Houston, TX

38d

About The Position

A Service Order Administrator is a detail-oriented professional who manages the full lifecycle of service orders, from entry to delivery and issue resolution. This role requires collaboration across various internal teams (Service Coordinators, Service Manager, Support Team, warehouse staff) and external vendors to ensure accuracy and meet tight deadlines.

Requirements

• Detailed-oriented
• Heavy Microsoft office use (Word, Excel, Outlook)
• Highly flexible
• Team player
• Motivated
• Dependable

Nice To Haves

• Prophet 21 or Epicor experience preferred (ERP system)
• Salesforce knowledge preferred

Responsibilities

• Works with Service Coordinators and Service Manager
• Order Entry of Service Orders
• Ensures accurate and timely service order entry & preliminary processing along with document control for shipments
• Works with Support Team to meet required deliveries.
• Serve as primary FFP contact order status questions.
• Managing purchase orders, expedites to meet service deadlines for specialty service parts
• Working with warehouse staff to ensure service jobs are being staged/shipped timely
• Communicating special requirements about incoming shipments
• Maintaining cordial working relationships with vendors & supervising vendor activities & Internal and External FFP teams
• Arranging LTL/SPECIAL shipment pertaining to Service/Repair projects
• UPS/FedEx Entry Cross-training/Redwood Logistics
• Liaison for freight discrepancy issues pertaining to service jobs
• Warranty issues, short shipments, etc.

Benefits

• Everyone's an Owner of the Company
• Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
• Training: FCG University learning and training platform available to all employees offering over 80k courses.
• Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.
• Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees