About The Position
As our Service Technician – Data Center Service, you will work with warranty related service issues for our Datacenter product line. Provide service, guidance and technical expertise to end users and outside sales representatives.
Requirements
- High school diploma or equivalent
- Three to five years’ experience in installation, maintenance, and troubleshooting; HVAC servicing or similar electromechanical experience preferred
- Ability to travel ~85% of the time to various job sites for commissioning and warranty work
- Superior analytical skills and attention to detail
- Ability to read and interpret blueprints, plans, and manuals
- Ability to stay on project through root cause analysis
- Excellent customer service skills with desire to exceed internal and external customer expectations
- Ability to work independently in a timely manner, ensuring job is completed correctly with outside technicians and ability to follow up on parts delivery
Nice To Haves
- Trade/technical school or certification a plus
- Product experience with industrial HVAC equipment or similar electromechanical products preferred
- Strong experience in Microsoft Excel and Word
- Intermediate experience with commercial projects
- Building automation experience a plus
Responsibilities
- Commission, repair, and service mechanical and electrical equipment associated with new Data Center Cooling projects.
- Review work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed, tools, equipment, and parts needed for installation or repair.
- Demonstrate experience in managing challenging jobs with the objective to mitigate the impact on customer’s building/experience while also minimizing the financial burden on the company. This requires working with multiple entities on a job – building owners, general and mechanical contractors, engineers, and local servicing contractors.
- Consult with engineering and manufacturing personnel to resolve unusual problems in system operation and maintenance.
- Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor.
- May advise management regarding customer satisfaction, product performance, and suggestions for product improvements.
Benefits
- Health
- Dental
- Vision
- Life
- STD
- LTD
- FSA
- HAS
- 401(k) Plan with company contributions
- Airconditioned work environment
- Benefits start day one
- 401K match
- First year, 4 weeks’ vacation (accrued)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
