Service Operations Technician 4 - Service NPI

Intuitive•Sunnyvale, CA

13d

About The Position

Primary Function of Position: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Independently, follows oral and/or written instructions in performance of a wide variety of skilled technical maintenance, evaluation, disposition, troubleshooting, repair, and testing on complex digital and analog electronic components, electrical and electro-mechanical components, cable assemblies, sub-assemblies, assemblies, field replaceable units (FRU) and systems to support a wide variety of Robotic Systems. Regularly use of diagnostic software for localizing equipment and system problems, specialized testing equipment, analyzers, digital oscilloscopes, digital multimeters, clocks, timers, calipers, voltmeters, power supplies, rulers, and other test equipment as required.

Requirements

Minimum High school diploma and AA or equivalent
Minimum of AA or college degree preferred; 4-6 years related experience or training; or equivalent combination of education and experience.
Ability to read, write and understand English.
Ability to read and comprehend complex instructions.
Ability to do basic math.
Ability to apply logical, sensible understanding to carry out instructions.
Ability to deal with situations including up to several variables.
Ability to report actual or potential quality issues.
Ability to suggest and implement process improvements.
Proficient in use of personal computers as part of daily work, including knowledge of the Microsoft Office suite and SAP ERP System, ACCS (Agile) system (our quality system) to retrieve and submit on-line documentation.
Ability to work varying shifts.
Must have ability to complete training courses.
Ability to work in a team environment.
Ability to communicate effectively with technical and non-technical internal customers.
Acute attention to detail; excellent organizational skills.
High level of professional integrity and ethics
Ability to lift 50lbs.
Able to use office and test equipment in a typical office/light manufacturing environment.
Repetitive motion.
Substantial continual motion.
Excellent hand-eye coordination.
Vision abilities required include close, distance, color, depth and ability to adjust focus.
Typical production & repairs environment.
General knowledge of clean and organized work areas and practices.
High urgency and stress associated with customer deadlines.
Some risk of exposure to electrical shock and commonly used chemical compounds such as epoxy, denatured alcohol and acetone.
Willing and able to work extended hours when necessary.

Responsibilities

Performs, Repair and test of multiple FRUs
Performs Failure Analysis of minimum 1 FRU
Mentors new team members in areas of expertize
Acts as a deputized trainer as required
Reports and initiates quality issues (VRs, Process Log), records transactions in SAP as needed to preserve traceability
Assists in the closure of DNs in functional area
Works independently towards daily and weekly repair targets without leadership intervention .
Analyzes wiring diagrams, schematics, assembly drawings, fab drawings, mechanical component drawings to conduct repair and testing of FRUs
Performs simple and complex repairs on various electrical/electro -mechanical assemblies.
Participates in investigational teams for FRU's to provide input if required.
Performs complex tasks in preparation for repair and testing of all FRU's.
Ability to verify assembly documentation accuracy, read engineering drawings etc.
Sets up and operates machines/equipment /fixtures needed to perform repair and testing processes.
Communicates status of repairs with leads/supervisors and other departments as necessary.
Provides detailed symptom descriptions for failures uncovered during repair, functional test and calibration to assist in component-level troubleshooting.
Conducts complex quality inspection of own or other's work to ensure workmanship standards are met.
Is a subject matter expert for WIP inspection task across platforms
Properly completes required documentation and helps maintain its accuracy.
Initiates material requests.
Follows all corporate, safety, SOP, DOP procedures and regulations.
Maintains a clean and orderly workstation.
Communicates process flow recommendations to Leads/Supervisor/Manager or designee.
Maintains an excellent attendance record.