Service Operations Supply Chain Lead

Nortek

58d

About The Position

Maximize your potential. Minimize your footprint. Nortek Data Center Cooling is a Madison Industries company. Madison Industries is one of the largest and most successful privately held companies in the world and has a robust portfolio of indoor air quality solutions. Madison builds entrepreneurially driven, branded market leaders that are committed to making the world safer, healthier and more productive by creating innovative solutions that deliver outstanding customer value. At Nortek Data Center Cooling, we’re shaping the future by Creating a Better Tomorrow Every Day! We are a premier HVAC company offering energy efficient and sustainable products and solutions that exceed customer expectations through our employees’ commitment to quality, customer experience and operational excellence. Nortek Data Center Cooling. is an equal employment opportunity and afﬁrmative action employer and all qualiﬁed applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, status as a qualiﬁed individual with a disability or any other characteristic protected by law. Nortek Air Management and its divisions offer a comprehensive compensation and benefits package. Our benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HAS and 401(k) Plan with company contributions. To apply, please visit our career site at www.nortekair.com/careers. Job Summary The Service Operations Supply Chain Lead is responsible for ensuring the timely sourcing, procurement, and delivery of maintenance, repair, and operational (MRO) parts and materials supporting field service, repair, and installation activities within the data center HVAC sector. This role bridges tactical sourcing, logistics, and supplier management to maintain uptime and service continuity across field operations.

Requirements

Bachelor’s Degree in Supply Chain Management, Business, or related field
5 years of experience in sourcing or supply chain roles supporting field service, aftermarket, or repair operations
Proven experience sourcing HVAC, mechanical, or electrical components
Proficiency with ERP/MRP systems and Microsoft Excel
Strong negotiation, communication, and organizational skills
High sense of urgency and accountability supporting field operations

Responsibilities

Procurement & Sourcing Source, quote, and purchase service parts, repair components, and consumables for deployed HVAC and mechanical systems.
Identify and qualify alternate sources to mitigate lead-time or obsolescence risks.
Negotiate pricing, terms, and delivery schedules to achieve cost-effective and reliable supply.
Manage escalations for urgent repair or warranty parts.
Field Service & Operations Support Partner with service technicians, operations managers, and logistics teams to anticipate field part requirements.
Track and ensure on-time delivery of parts to service locations.
Maintain proactive communication regarding part status, backorders, and risk mitigation.
Coordinate with logistics for expedited shipments and emergency repairs.
Supplier & Process Management Maintain accurate supplier and pricing records, preferred vendor lists, and lead-time databases.
Evaluate supplier performance on responsiveness, quality, and delivery metrics.
Collaborate with strategic sourcing teams on supplier consolidation and process improvements.
Data & Continuous Improvement Utilize ERP and reporting tools to monitor open orders and spend by category.
Support KPI tracking and reporting for service materials.
Lead initiatives that improve supply reliability, reduce cost, and enhance data integrity.
Own the preparation and execution of technical proposals, selections and submittals for customers, ensuring accuracy while minimizing time to delivery.
Work closely with the engineering and the product management team for future product development to tailor standard and custom cooling solutions leading with a customer first approach.
Lead the standards and industry trends and developments in data center cooling technology by participating in all relevant governing bodies (i.e. OCP, AHRI etc.).
Own the technical performance and maintenance of selection software for all equipment Build and maintain strong relationships with customers, ensuring customer satisfaction and continued repeat business.
Support technically to achieve sales targets and contribute to the overall growth and success of the company.