Service Operations Supervisor - Shreveport, LA

Baxter • Bossier City, LA

1d • $80,000 - $110,000

About The Position

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Who We Are: Every day, Baxter touches the lives of millions of patients and providers worldwide who rely on our essential hospital and products and services! You’ll find Baxter’s products and therapies on nearly every floor, in almost every hospital worldwide, in clinics and in the home. Baxter’s employees are building upon the company’s rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care. Our commitment to our mission means we are there when patients and healthcare professionals need us, during the critical moments that matter most. The Service Operations Supervisor will provide direct supervision, leadership, coaching, and daily direction for assigned service location. Site responsibility for training and performance in the areas of safety, customer satisfaction, continuous improvement, achievement of key performance metrics and following all SOPs and work instructions for a technical and customer service focused team. Maintain and build effective relationships with customers and local sales team. Responsible for the achievement of revenue generation through service revenue targets and service contract renewals, achievement of set cost targets, customer satisfaction, associate development, and operational improvements for assigned location.

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Bachelor’s degree is preferred, OR Associate degree plus 5+ years of experience in field service-related role, OR Minimum of 8+ or more years’ experience in field service-related role, if no degree.
• Ability to communicate vision and align staff performance; establish goals and standards for staff; build customer relationships
• Adapts to new technologies and is comfortable with Microsoft Office
• Valid driver’s license and driving record that meets company standards and state requirements
• Schedule flexibility/on-call as required as occasional overnight travel may be required
• Ability to read, comprehend, interpret, analyze, and apply technical information including but not limited to technical manuals, technical bulletins, schematics, etc.
• Must wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing. Gloves supplied include both latex and non-latex materials.
• Frequently works in environments where biohazards could be present. i.e. Hospitals, Service Centers, and Depots

Nice To Haves

• Previous supervisory or team leadership experience preferred
• Previous experience working with medical devices in a hands-on environment preferred

Responsibilities

• Ensure safety training, meeting and medical testing requirements are kept up to date; ensure that standard work is followed.
• Create an environment that supports a diverse work group.
• Build positive relationships with the sales team, as well as other departments, external customers, and suppliers (Promote cross-functional cooperation and success).
• Ability to conduct effective, oral presentations of information to customers and co­workers which may include hospital staff and caregivers, product demonstrations, team meetings, feedback of field activities, and cross‑training of coworkers to complete both service center and field functions.
• Direct responsibility for assigned site inventory accuracy.
• Demonstrate, instruct, and ensure the strict compliance with all federal, state, and local regulations and company policies.
• Support the implementation of all continuous improvement initiatives.
• Directly responsible for the achievement of all key and operational measures at assigned location.
• Prepare cases to justify personnel or equipment requirements and be involved in the acquisition of those requirements.
• Direct responsibility for service revenue generation and compliance of service contract performance.
• Ensure the appropriate utilization and optimal deployment of all parts and equipment.

Benefits

• Baxter offers comprehensive compensation and benefits packages for eligible roles.
• Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance.
• Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching.
• We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave.
• Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees