Director of Janitorial Operations - Shreveport, LA
About The Position
The Director of Janitorial Services leads a multi-site janitorial operations team across a defined region, ensuring exceptional service delivery, operational efficiency, and client satisfaction. This role oversees strategic and day-to-day management of janitorial services, driving performance excellence, optimizing resources, and cultivating strong relationships with clients and staff. The Director of Operations plays a key leadership role in developing operational strategies, enhancing service delivery standards, and fostering a culture of accountability and continuous improvement. This is an in-person role. The ideal candidate will be located in or near Shreveport, LA.
Requirements
- 5+ years of progressive experience in facilities or janitorial operations management.
- 3+ years in a multi-site leadership role.
- Bachelor’s degree in Business, Management, or related field preferred (or equivalent experience).
- Bilingual in English and Spanish (preferred.)
- Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
- Proven ability to manage budgets, labor planning, and operational KPIs.
- Excellent communication, problem-solving, and relationship-building skills.
- Thorough understanding of janitorial processes, cleaning equipment, and safety standards.
- Valid U.S. Driver’s License and acceptable driving record.
- Reliable transportation and ability to travel up to 50% (including occasional air travel).
- Availability for weekends, holidays, and emergencies as required.
- Authorized to work in the United States (E-Verify required).
Responsibilities
- Leads, coaches, and develops a team of operations and site managers to achieve service, financial, and operational goals.
- Promotes a culture of accountability, teamwork, and continuous improvement.
- Evaluates performance, identifies training needs, and mentors future leaders within the organization.
- Oversees operations across multiple client sites and accounts, ensuring consistent, high-quality janitorial services.
- Implements standardized operating procedures and quality assurance programs to maintain compliance with safety, environmental, and industry standards.
- Ensures sufficient staffing, scheduling, and resource allocation to meet customer and operational requirements.
- Develops and manages budgets, including labor, supplies, and equipment.
- Analyzes operational data to identify efficiency improvements and cost-saving opportunities.
- Partners with leadership to forecast needs, support business planning, and deliver on profitability targets.
- Serves as the primary operational liaison for key clients, ensuring service excellence and contract compliance.
- Conducts routine site visits and client meetings to assess satisfaction and identify opportunities for improvement.
- Expands existing business through additional services and enhancement projects.
- Leads regular inspections to ensure facilities meet company and client cleanliness standards.
- Implements corrective action plans in coordination with supervisors and site managers.
- Ensures compliance with health, safety, and environmental policies across all operations.
- Identifies and implements operational innovations to streamline workflows and elevate service quality.
- Supports new account startups and transitions, ensuring smooth onboarding and consistent service delivery.
- Collaborates with the Director of Operations, Brand Leadership and corporate leadership on strategic initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
