Service Operations Supervisor

Rivian•Blauvelt, NY

3d•Onsite

About The Position

As a Service Operations Supervisor, you are at the center of the Rivian service experience. Your primary responsibility is to lead our front-of-house and parts operations, ensuring the seamless and exceptional service our owners expect. You will champion Rivian's high standards of hospitality and operational precision, leading by example and empowering your teams of Service Advisors and Parts Advisors. By focusing on flawless execution, you will ensure every customer interaction is positive, every part is precisely where it needs to be, and every owner gets back to their adventure with confidence.

Requirements

5+ years of leadership experience in a high-touch, customer-obsessed environment such as premium hospitality, luxury retail, or a top-tier service organization.
High School Diploma or GED preferred
Demonstrated experience in inventory management and internal logistics.
Proven ability to lead, coach, and inspire teams to deliver exceptional results in a fast-paced environment.
Strong proficiency with digital tools, including Customer Relationship Management (CRM) and inventory management systems.
A Gracious Host: You possess a natural, profound sense of hospitality and empathy, making everyone feel instantly welcome and cared for.
An Executor of Excellence: You have a meticulous eye for detail and a deep passion for flawless execution of established standards.
An Inspiring Coach: You know how to build and rally a team, unlocking their potential and inspiring them to achieve greatness together.
A Strategic Operator: You are a master of process and efficiency, able to orchestrate complex operations with precision and foresight.
An Unflappable Leader: You handle pressure with grace and confidence, navigating challenges with a calm, solutions-oriented mindset.
Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
Strong understanding of written and spoken English
Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
Up to 25% travel may be required

Responsibilities

Uphold the Customer Experience
Oversee Front-of-House Operations
Lead & Inspire Your Team
On-site cross team collaboration (DMO/VO/Sales)
Vendor Relationship Management (Collision Centers/Rental Cars (FOH))
Master On-Site Parts & Inventory

Benefits

Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. Part-Time employee coverage is effective the first of the month following 90 days of employment

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