Service Operations Supervisor
Industrial Valve Sales and Service LLC•Prichard, AL
2h
About The Position
The Service Operations Supervisor is responsible for overseeing daily service operations and managing the service technician team to ensure high-quality repairs, efficient workflows, and on-time delivery. This role focuses on maintaining service standards, meeting customer expectations, and supporting technicians through leadership, training, and performance management.
Requirements
- Previous experience supervising or leading service or technical teams
- Strong understanding of valve repair processes, quality standards, and service operations
- Excellent organizational, leadership, and communication skills
- Ability to prioritize tasks and manage multiple deadlines effectively
- Problem-solving mindset with attention to detail
- Proficiency with service management systems or repair tracking tools (required)
Nice To Haves
- 3+ years of experience in a valve repair service, maintenance, or repair environment
- Prior supervisory or team lead experience
- Experience improving service efficiency, quality, or turnaround time
Responsibilities
- Supervise, schedule, and support service technician staff to ensure optimal productivity and coverage
- Assist the General Manager with aligning shop cost centers with budget
- Ensure all repairs and service work meet company quality standards and customer expectations
- Monitor service timelines and ensure required delivery dates are consistently met
- Review completed repairs for accuracy, completeness, and compliance with procedures
- Provide technical guidance, coaching, and performance feedback to service technicians
- Coordinate with parts, service advisors, and management to resolve workflow or repair issues
- Track service metrics such as turnaround time, rework, and technician efficiency
- Enforce safety policies, procedures, and best practices in the service area
- Assist with hiring, onboarding, and training of new service technicians
- Address customer or internal concerns related to service quality or delays as needed
- Manage shop floor production through the Industrial Valve Intellus Platform
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
101-250 employees
